Job Description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company

HSA match, Dental, Vision, Short-Term

Disability, Accident and Hospital Indemnity

Insurance, Telehealth, Voluntary Life

Insurance, Voluntary Critical Illness

• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The Accounts Receivable Lead is responsible for overseeing daily accounts receivable operations, ensuring timely collections, accurate customer account maintenance, cash application, and resolution of billing discrepancies. This role serves as a key partner to Accounting, Sales, and other business functions to improve cash flow, reduce aged receivables, and maintain strong customer relationships. The AR Lead will provide guidance to team members, drive process improvements, and support month-end close activities.

Duties and Responsibilities

Accounts Receivable Operations

• Lead and coordinate daily AR activities, including invoicing, cash application, collections, and account reconciliations.
• Monitor customer account balances and proactively manage aging receivables.
• Review and resolve billing, payment, and account discrepancies in a timely manner.
• Ensure accurate and timely application of customer payments.
• Partner with internal stakeholders to resolve customer disputes and collection issues.

Collections & Cash Flow Management

• Develop and execute collection strategies to improve Days Sales Outstanding (DSO).
• Follow up on overdue accounts and escalate high-risk balances as needed.
• Analyze collection performance and identify opportunities to reduce delinquent accounts.
• Support credit reviews and customer account evaluations.

Reporting & Analysis

• Prepare AR aging reports and collection performance metrics.
• Provide regular updates to management regarding collection trends, risks, and opportunities.
• Analyze AR data to identify root causes of payment delays and recommend corrective actions.
• Support audit requests and documentation requirements.

Leadership & Process Improvement

• Serve as a subject matter expert for AR processes and best practices.
• Train, mentor, and support AR team members.
• Identify and implement process improvements to increase efficiency and strengthen controls.
• Participate in system enhancements, automation initiatives, and cross-functional projects.

Month-End Close Support

• Perform account reconciliations and ensure AR-related entries are completed accurately.
• Assist with month-end, quarter-end, and year-end close activities.
• Ensure compliance with company policies and accounting standards.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and meet deadlines.
• Detail-oriented with a high degree of accuracy.
• Strong organizational skills and follow-through.
• Ability to influence and collaborate across departments.
• Proficiency with Microsoft Excel and reporting tools.

Education and/or Experience

• 5+ years of accounts receivable, collections, or related accounting experience.
• 1+ years of lead, supervisory, or mentoring experience.
• Strong understanding of AR processes, collections, cash application, and reconciliations.
• Intermediate to advanced Excel skills.
• Experience working within an ERP system.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.