Job Description

Under the direction of the Pricing and ARI Supervisor, this position is accountable to provide direct customer service to facilitate the coordination, follow-up, timely resolution and closing of ARIs which are assigned for commercial customers. The ARI Coordinator will be responsible for reporting metrics for the work group. The key role is to manage day-to-day account activities and to act as ARI Coordinator between the business and its customers. The ARI Coordinator position reviews receivables, claims, debits, credits and unapplied cash for domestic and export customers in a manner that ensures optimum cash flow. The ARI Coordinator will work on process improvements and problem solving to avoid reoccurrences and enable ARIs to be closed within 60 days. This role includes coordination with all business unit locations to create a standardized approach to ARI management.

In this role, you will:

Responsibilities:

- Obtain an in-depth understanding of each customer’s accounts payable and receivable processes to understand the needs of each customer. Incumbent must also obtain a basic knowledge of pricing, Transportation and Quality practices and use this information in a collaborative effort with the Commercial Team, Credit, Quality and Accounting to provide prompt responses, resolution of ARIs and meeting departmental goals.

- Provide timely, effective resolution to customer account discrepancies.

- Review customer check remittance data to determine whether the ARI is related to a pricing or a material issue.

- Prepare accurate credits/debits for customer account discrepancies and forward all related documentation to the responsible party for timely resolution.

- Develop process improvements to enable closure of new ARIs to established BU targets and provide solutions for the reduction of new ARIs.

Key Objectives:

- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

- Disciplined Execution — Job requires holding the team accountable through daily execution to the plan. When required, he/she will need to be able to dive into details to ensure operational success.

- Data base user interface and query software — Customer service knowledge generation software.

- Negotiation — Bringing others together and trying to reconcile differences.

- Service Orientation — Actively looking for ways to help people.

- Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.

- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

- Integrity — Job requires being honest and ethical.

- Stress Tolerance — Job requires dealing calmly and effectively with high stress situations.

- Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

- Time Management — Managing one's own time and the time of others effectively.

- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.

You have: (required)

Basic Qualifications

• Associate degree from an accredited institution.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.

Exceptional Candidates also have: (preferred)

Preferred Qualifications

• Associate degree in accounting or finance from an accredited institution.
• Minimum of 1-year experience in Accounting, Finance, or Credit role.