Job Description

Accounts Receivable (AR) Customer Service Specialist

Summary of Position:

The Accounts Receivable Customer Service Specialist serves as the primary point of contact for Verisma Systems, Inc., representing the company with professionalism and care. This role is responsible for responding promptly and accurately to all inquiries received via phone, fax or mail. Success in this position requires strong listening skills, attention to detail and the ability to resolve issues effectively while upholding Verisma’s high customer service standards.

Duties & Responsibilities:

• Respond promptly to incoming inquiries via phone, fax, or email
• Effectively manage high volumes of calls and emails from a diverse client base
• Resolve customer issues related to adjustments, reconciliations and disputes on past-due accounts
• Collaborate with internal departments to address and resolve customer concerns
• Adhere to protocols for handling and protecting sensitive and confidential data
• Utilize internal resources and documentation to make informed decisions and respond to inquiries
• Perform other appropriate duties, as assigned, to meet the needs of the department and the company
• Live by and promote Verisma Core Values

Minimum Qualifications

• High school diploma or GED required
• Minimum of 2 years of experience in customer service or accounts receivable
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); able to quickly learn proprietary systems
• Strong communication, active listening, and problem-solving skills with attention to detail
• Self-directed and able to work independently in a remote environment
• Ability to sit, talk, hear, and use hands for extended periods; occasionally lift up to 25 lbs
• Willingness to provide after-hours or weekend support as needed
• Demonstrate professionalism, courtesy, and a commitment to service excellence in all interactions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.