Job Description

At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet.

We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it.

We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated Team of about 50 employees and a strong growth trajectory, we’re building a company—and a culture—grounded in performance, integrity, and continuous improvement.

TRUEWERK is looking for an Accounts Receivable & Credit Specialist in Denver, Colorado to support day-to-day accounts receivable operations across both direct-to-consumer (DTC) and wholesale (B2B) channels in a fast-paced performance apparel business. This role is responsible for accurate cash application, credit administration, and proactive collections, while periodically reviewing billing activity to ensure accuracy and completeness. The position plays an important role in supporting cash flow, managing credit risk, and helping ensure AR processes, controls, and reporting scale effectively with the company’s growth.

Our ideal candidate will have experience working in NetSuite or another large ERP system, and will have experienced a similar high-growth DTC ecommerce brand (we use Shopify - bonus points if you do, too). You’ll demonstrate strong attention to detail and organization, communicate clearly and professionally with internal teams and external customers, and effectively manage competing priorities in a fast-paced environment. From daily cash application to credit reviews and proactive collections, you’ll keep the engine running and the numbers tight.

ROLE & RESPONSIBILITIES

Accounts Receivable Operations

• Process and reconcile daily AR activity across DTC and wholesale channels
• Review customer invoices, credits, and adjustments for accuracy
• Apply customer payments (ACH, wire, check, credit card) and resolve unapplied cash
• Monitor AR aging, identify past-due balances, and investigate discrepancies
• Resolve chargebacks, deductions, returns, allowances, and short pays common to apparel and wholesale customers
• Maintain accurate customer account records and supporting documentation
• Support month-end close activities, including AR reconciliations and reporting

Credit Administration

• Set up and maintain customer accounts, payment terms, and credit limits
• Review credit applications and supporting documentation for B2B customers
• Perform routine credit reviews using financial information and credit reports (e.g., D&B)
• Monitor customer credit exposure and compliance with approved limits
• Place and release credit holds in alignment with company policy and business needs
• Partner with Sales and Operations to balance growth objectives with credit risk management, partnering closely with the Accounting Manager

Collections

• Manage proactive collections for wholesale accounts and other non-DTC receivables
• Contact customers regarding overdue balances and follow up on payment commitments
• Track and document collection activity and dispute resolution status
• Collaborate cross-functionally to resolve issues impacting timely payment
• Escalate delinquent or high-risk accounts as appropriate

Reporting & Continuous Improvement

(Working closely with the Accounting Manager)

• Prepare AR aging, collections status, and credit exposure reports
• Identify trends related to deductions, disputes, and customer payment behavior
• Assist with process improvements to enhance efficiency, accuracy, and cash flow
• Support audit requests and internal controls related to AR, credit, and collections

Qualifications

Must have

• 2–5 years of experience in accounts receivable, credit, or collections
• Non-negotiable: Experience with Large ERP systems like NetSuite, Microsoft Dynamics, SAP, etc. (NetSuite preferred)
• Experience in a hardgoods or softgoods industry such as apparel, footwear, outdoor gear, or consumer goods
• Experience supporting both DTC (ecommerce) and B2B (retail/wholesale) customers
• Intermediate to Advanced Excel / Google Sheets skills
• Working knowledge of AR aging and collections best practices

Preferred

• Apparel experience is strongly preferred
• Beginning to intermediate Shopify experience
• Familiarity with wholesale deductions, chargebacks, and compliance programs
• Exposure to GAAP concepts and month-end close processes
• Experience reviewing business credit reports and issuing terms

Additional Information

TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:

• Employer-paid medical coverage
• Employer-paid dental coverage
• Optional vision coverage
• Employer-paid life and AD&D insurance
• Employer-paid short-term & long-term disability coverage
• Affordable coverage for dependents and domestic partners
• Additional out-of-pocket insurance options
• HSA account with employer contribution
• 401K with company match
• Monthly hybrid-work stipend
• Professional development reimbursement program
• Annual performance bonus
• Unlimited PTO policy
• 11 company holidays
• Employee Assistance Program for mental health support
• Free workwear for you and discounts for friends and family!

Salary Range: $60,000 — $70,000 base salary + bonus

Applications for this role are expected to be accepted through April 3, 2026.

TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.