Job Description

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview:

To provide the appropriate billings and back up data of the Hotel's functions booked by the Banquet and Sales Departments. Handling of account(s) through settlement and guest satisfaction.

Responsibilities

Daily handling and resolution of check out with balance accounts.

Maintain neat and organized billing files.

Insure that all billings go out with supporting backup for all charges.

Audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy.

Audit city ledger edit for correct information, proper billing address and phone number, complete backup, and correct city ledger number to run statements on a daily basis.

Maintain a billing control log sheet for all billings, indicating the name, account number, and date billed.

Daily account receivable transfer via computer to corporate accounting.

Forward group advance deposits received by accounting to reservations for posting.

Handle all customer inquiries in a timely, efficient manner.

Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.

Insure that all major accounts have received a follow-up call 10-20 days after the bills have been mailed.

Maintain files for completed customer service work.

Attend all pre-con meetings for special billing instructions.

Maintain open communication with all departments.

Qualifications

Previous experience in hospitality finance environment preferred.

Excellent oral and written skills.

Accounting preferred.

Ability to communicate effectively, exceptional organizational skills, an ability to work well under pressure to meet deadlines.

Must be flexible and able to work some weekends.

Hotel Specific Essential Functions:

Knowledge of PMS, POS, Purchasing and back-office accounting systems

Extensive use of Excel with minimum of moderate level skills

Position requires extensive knowledge of Microsoft Office Suite including Word, Access, and Outlook

Use of cash recycler machine as part of cash duties

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.