Job Description

Accounts Receivable Coordinator

Department:

Administration

Immediate Supervisor:

Assistant Controller

Positions Supervised:

None

Status:

Non-Exempt

Assist with collection of patient accounts and related insurance/third party billings. Assures adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.

ESSENTIAL FUNCTIONS:

Major Functions

1. Collections, including reviewing of patient accounts for delinquencies, re-establishing payments, confirming payment status with insurance companies, evaluating accounts for collection, providing information to collection agency, and producing collection letters.
2. Managing vendor relations with outside collection agencies.
3. Working with Revenue Cycle Management vendor on collection issues.
4. Works with Controller and Assistant Controller on Insurance Company relationships.
5. Monitoring Insurance Rates and making pricing recommendations.
6. Responsible for billing set-up on EHR.
7. Facility credentialing coordination.
8. Assistance with UR issues as needed.
9. Monitor AR work delegated to Financial Specialists.
10. Assist Controller and the Assistant Controller with managing overall Patient Accounts Receivable.
11. Assists in managing refunds.

Ancillary Duties

1. Backup to Patient Financial Specialist
2. Back up to Billing Specialist
3. Other duties as assigned

CUSTOMER SERVICE RESPONSIBILITIES:

1. Supports organization’s customer service initiative; strives for service excellence by seeking challenges and turning them into opportunities.
2. Models professionalism by addressing others with appropriate actions, appearance and communication.
3. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others; accepts responsibility for own behavior.
4. Provides timely and thorough follow-up with internal and external customers.
5. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
6. Models and promotes effective communication.

EDUCATION/TRAINING: Minimum of High School Diploma or equivalent. Minimum of two years’ experience in a business environment. Insurance billing and claims monitoring experience preferred.

SKILLS: Excellent communication and organization. Demonstrated proficiency in a computerized database or document system as well as office applications. Demonstrate proficiency in Microsoft products including but not limited to Word, Excel and Outlook.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and vendor sites. Generally, requires concentration and attention to detail. Driving required. Rimrock main and off-site facilities; vendor sites required by assignment.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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Employee Date Supervisor Date