Job Description
About Us:
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.
Job Title: Accounts Receivable Coordinator
Magna Legal Services is seeking a confident, proactive, and experienced AR Coordinator. The Account Receivable Coordinator is responsible for managing the accounts receivable process, including collections, customer communication, and dispute resolution. This role requires the ability to work efficiently in a fast-paced environment, with strong communication and negotiation skills.
The ideal candidate will have previous collections experience, excellent organizational abilities, and proficiency in MS Windows/Outlook and Excel.
Key Responsibilities:
- Client Account Recovery: Conduct collections activities such as calling and emailing customers to recover past-due payments.
- Account Management: Monitor and assess the status of corporate accounts, including those exceeding 180 days past due.
- Cash Flow Champion: Ensure timely client payments by adhering to established Cash On Demand processes.
- Client Reporting: Generate and distribute monthly statements and account reviews to keep clients informed.
- Building Client Relationships: Maintain consistent customer contact to promote positive interactions and a healthy cash flow, all while providing exceptional customer service.
- Client Pipeline Management: Manage a designated group of clients, guaranteeing prompt follow-up on any inquiries or escalations.
- Policy Compliance: Strictly adhere to company and departmental policies and procedures to maintain ethical collection practices.
- Problem-Solving Pro: Identify accounts requiring escalated attention and independently determine the best course of action for resolution.
- Payment Processing: Receive and process credit card payments from clients for efficient debt recovery.
- Communication Clarity: Provide clear and detailed explanations of complex billing charges to ensure client understanding.
- Detailed Documentation: Maintain accurate and thorough documentation of all customer interactions for future reference.
Qualifications:
- 2+ Years of Collections Experience: We seek a seasoned collections professional with a proven track record of successfully recovering past due accounts.
- Communication Mastermind: You possess exceptional verbal communication and negotiation skills, allowing you to build rapport and navigate complex conversations with clients.
- Respectful & Assertive: Your communication style is both respectful and assertive, ensuring you can effectively convey information while maintaining positive relationships.
- Multitasking Maestro: You thrive in a fast-paced environment, seamlessly multitasking and prioritizing tasks while engaging with clients on the phone.
- Decision-Making Dynamo: You have a proven track record of making sound decisions under pressure, consistently achieving positive outcomes.
- Organizational Wiz: Your meticulous organizational skills keep you on top of your workload and ensure efficient client communication.
- Tech-Savvy Collector: Proficiency in MS Windows/Outlook and a typing speed of 40 wpm are essential for daily tasks. Experience with Excel, including pivot tables, is a plus.
- Data Decoded: You have a knack for accurately inputting and interpreting data, ensuring all client information is up-to-date and readily accessible.
- Call Center Confidence (Preferred): Prior experience in a call center environment is a plus, but not mandatory.
- Dispute Resolution Specialist (Bonus): Your ability to assist in resolving higher-level customer disputes is a valuable asset.
- Team Player: You are a team player willing to take on additional responsibilities as needed.
Compensation: USD $20.00 - $22.00 per hour.
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
