Job Description

Requisition ID: 65344 Title: Accounts Receivable Collections Specialist I

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are currently seeking an Accounts Receivable Collections Specialist to manage an assigned accounts receivable portfolio to meet established collection goals while supporting aggressive sales growth. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Manage the customer-facing relationships for assigned customer portfolio
• Professionally negotiate payment agreements within assigned authority for past due customers to align with our mission, strategic objectives and quantifiable goals
• Review blocked order queue throughout the day to make ship/hold decisions and related action items on managed accounts
• Actively collect on past due balances by prioritizing efforts to meet collection and other KPI targets
• Document attempts, contacts, and agreements made by phone and email regarding delinquent balances
• Coordinate the resolution of disputes and inquiries with internal departments
• Develop and foster client relationships, both internal and external, by establishing connections with key personnel to effectively address collection issues
• Perform ad-hoc requests and analysis for internal customers, including Finance Leadership
• Travel as required by department needs

Domestic AR Collection Specialist

• Manage and resolve customer billing, payment, service, and delivery disputes by partnering with agencies, internal sales, A/R resolutions, sales tax, customer service, loaners, and repairs teams
• Manage and maintain assigned portfolio requiring collaboration and communication with customers, agency owners, regional directors, and various internal departments
• Research and evaluate data to make informed decisions, solve collection problems, and maintain a strong business relationship with our agencies

Additional Duties & Responsibilities:

• Frequent use and general knowledge of accounts receivable, customer service, and credit & collection policies and procedures
• Gain experience in multi-tasking and prioritizing work
• Ability to develop solutions to a variety of problems of moderate scope and complexity
• Refers to policies and practices for guidance as needed

Education/Experience:

• High school diploma and 2+ years of relevant experience required, Or Equivalent Associates Degree in Accounting, Business or Finance/ Economics.

Specialized Skills:

Intermediate Microsoft Office skills · Basic knowledge of SAP ERP system or equivalent to perform most job functions · Problem solving and analytical skills with high attention to detail

Discretion/Latitude:

Work is performed under general direction. Work is reviewed for soundness of judgement and overall adequacy. Authority to release orders and negotiate payment arrangements based on credit guidelines in place for the team

Machine, Tools, and/or Equipment Skills

Virtual machines and laptops. Microsoft environment. Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, and databases.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills:

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.