We're hiring on behalf of a fast-growing international company delivering automation and technology solutions to businesses worldwide. As their Accounts Receivable Collections Specialist, you'll manage a dedicated portfolio of Australian and New Zealand customer accounts — chasing down overdue invoices, negotiating payment plans, and keeping cash flow healthy, all while protecting the customer relationship.
Manage a portfolio of ANZ customer accounts end to end — from first follow-up to resolution.
Proactively contact customers by phone and email on overdue invoices, and negotiate realistic payment arrangements.
Investigate and resolve invoice disputes, working closely with Sales, Operations, Customer Service and Finance.
Keep account records accurate and current — billing details, contacts, and payment history.
Track aged debt and payment trends, and flag high-risk accounts early.
Prepare collection reports and give visibility on high-value overdue accounts.
Hit monthly collection targets while keeping customer satisfaction high.
3+ years' experience in accounts receivable collections or credit control, ideally with high-volume portfolios.
Confident, persuasive phone-based collections, negotiation, and stakeholder management skills.
Experience in ERP systems.
Excellent written and spoken English.
A sharp eye for detail and the confidence to manage your own portfolio independently.
Comfort with Excel and everyday digital tools for tracking and reporting.
Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
Strong stakeholder management skills across cross-functional teams.
Background supporting Australian and/or New Zealand customers, or in a Shared Services / BPO environment.
Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
Familiarity with AU/NZ business and customer service norms.
A genuine end-to-end portfolio to own, with room to shape how you manage it.
Structured learning support — ongoing access to a learning platform, with dedicated time built into the role for upskilling each quarter.
Work with a collaborative, cross-functional team across Sales, Operations, Customer Service and Finance.
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.
We’re not your typical offshoring provider; we’re your strategic growth partner.
With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.
Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.
We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.
Why should you choose us?
✅ Top talent for any roles, tailored to you
Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.
✅ Fully managed, with expert support
We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.
✅ Premium office infrastructure
Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.
✅ Hands-on leadership
With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.
Ready to see how offshoring can transform your business?
Visit our website or DM us for a free offshoring consultation.
