Job Description

Welcome to Natus Sensory India

We are continuing to grow our business in India and are now looking to expand our team there. Be part of this exciting journey right from the start!

Natus Sensory India are a leading manufacturer of medical devices and software for a range of solutions, including eight sensory nervous systems. Our mission is to improve patient outcomes in target markets through innovative screening, diagnostic and treatment solutions. We manufacture and distribute a range of medical device products used in the diagnosis of human disorders of sensory system and neural pathways.

Position Summary

The Accounts Receivable & Collections Specialist is responsible for collecting outstanding customer balances, reducing overdue accounts receivable, and supporting timely cash flow. The role will focus on customer communication, payment follow-up, and resolution of collection issues. Additionally, the individual will coordinate with a third-party collection agency to monitor and support the recovery of aged and delinquent accounts.

Key Responsibilities

Customer Collections

• Contact customers via email and telephone to collect outstanding invoices and overdue balances.
• Monitor assigned accounts receivable aging and prioritize collection efforts based on aging and outstanding balances.
• Obtain payment commitments, track promised payment dates, and follow up on missed commitments.
• Investigate payment discrepancies and coordinate with internal teams to resolve invoice disputes and other collection issues.
• Escalate significantly overdue or high-risk accounts to the AR Supervisor.

Third-Party Collection Agency Coordination

• Serve as the primary day-to-day contact for the third-party collection agency handling aged receivables.
• Coordinate account referrals and provide supporting documentation, including invoices, statements, and payment history.
• Monitor collection progress, follow up on outstanding cases, and escalate accounts with limited recovery progress.
• Track referred balances, collections, and recovery rates, and communicate results to the AR Supervisor.
• Coordinate the recording and communication of payments received on accounts referred to the agency.

Reporting and Administration

• Maintain accurate records of collection activity, customer communications, payment commitments, and account disputes.
• Prepare regular updates on overdue receivables, collection progress, and aged account recovery.
• Assist with account reconciliations and other accounts receivable activities as required.
• Follow established credit and collection policies and recommend process improvements where appropriate.

Qualifications and Experience

• Bachelor's degree in Accounting, Finance, Commerce, or a related field preferred.
• 2–5 years of experience in accounts receivable, collections, or credit control.
• Strong communication, follow-up, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel and experience with ERP or accounting systems.
• Strong written and verbal English communication skills.
• Experience working with third-party collection agencies is preferred.

Key Performance Indicators

• Achievement of assigned collection targets.
• Reduction in overdue and aged accounts receivable.
• Timely follow-up on outstanding invoices and missed payment commitments.
• Recovery progress on accounts referred to the third-party collection agency.
• Accuracy of collection records and reporting.

Overall Objective

Improve cash flow by collecting outstanding customer balances, reducing aged receivables, and ensuring effective coordination and follow-up with the third-party collection agency under the direction of the AR Supervisor.

Compensation and Benefits: Along with a competitive salary and performance-based incentives, we offer a comprehensive benefits package starting from day one, including medical insurance coverage for employees and their families, gratuity as per statutory norms, and paid time off in accordance with applicable labor laws.

Join Natus Sensory today. Confidence in every Sense.

We offer:

• The role will start as a work-from-home remote position but will turn into a physical presence in an office role in Bangalore.
• Minimal travelling: less than 5%
• Collaborative and international environment with different cultures.
• English company language.
• Full ownership of testing of features and functionality.

EEO Statement

Natus Sensory is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.