Job Description

Prepare collection reporting for portfolio of associations

• Execute Delinquency Process in software system for assigned portfolio

• Review of Delinquency Maintenance module in software system for credit & zero balance accounts

• Prepare lien documentation per collection policies

• Release liens for accounts that balances are paid

• Prepare accounts for legal referral to attorney offices

• Correspond with attorneys regarding payments received/open accounts as needed

• Correspond with residents regarding account balances

• Correspond with site teams regarding delinquent accounts

• Post legal payments in VMS & maintain proper check back-up

o Maintain organized back-up

• Establish and monitor payment plans for assigned portfolio

• Other tasks/projects as outlined by department leader

Daily Workflow of Collection Specialist:

• Review new correspondences (emails & voicemails) and provide responses within 24 business hours

• Daily review of Delinquency Maintenance detail to close credit & zero balance accounts

• Post any received legal payments, code for deposit & create backup documentation for each deposit

• Correspond with association for lien &/or legal approval accounts recommended

• Update collection tracker with date of process & order #s for processed items upon completion of charge

application in software system

• Prepare any approved liens for recording

• Prepare any approved accounts for legal referral

• Monthly review of monitored payment plans

• Monthly confirmation of legal accounts with onsite/attorney

Qualifications:

Good English communication skills both written and verbal

A/R or Collections experience in any industries

Can work during the night shift

Can start on November 3

This is a full time role

Up to $6/hr

US time zone