The Collections Representative will play a vital role in managing our accounts receivable and ensuring timely payment from our business-to-business (B2B) customers. Your primary responsibility will be to communicate with customers, resolve billing issues, and collect outstanding payments.

Responsibilities

• Manage and maintain an Accounts Receivable Portfolio within Benchmarks of Delinquent percentages
• Collect outstanding invoices
• Work with various collection reports in our ERP system
• Process account closure documentation
• Perform daily administrative duties
• Identify issues attributing to account delinquency
• Research unidentified payments and resolve for proper applications
• Place accounts on credit holds, or releases
• Recommend bad debt write-offs and provide proper documentation to the manager
• Run various reports throughout the month gathering data on several objectives and progress

Requirements

• 1-3 years of collections experience preferred
• Encompass working knowledge of customer relations with a strong focus on supporting both internal and external customer relationships
• Strong verbal and written communication skills
• Organized, and detail oriented
• Problem-solving and analytical skills
• Experience with meeting daily deadlines
• Familiar with Microsoft Word, Excel, Office

Why SumnerOne?

• As a family-owned company, we understand the significance of work-life balance and prioritize it for our employees
• We offer opportunities for career advancement and professional development, empowering employees to grow within the organization
• Comprehensive benefits package available from day one
• 401K and profit-sharing opportunities
• Get involved in continuously shaping our company culture by joining our Culture Committee

Additional Information:

• Job Type: Full Time (M-F, Hybrid schedule after training)

SumnerOne is one of the premier office technology dealers in the Midwest, with offices in Missouri, Kansas, Oklahoma, Arkansas, and Illinois. We’re a family of respected companies united by ONE goal: to exceed our customers’ expectations by helping them get the most from their investments in print, IT and document technology. Headquartered in St. Louis, Missouri, we are proud to say we’ve grown to become one of the largest independent dealers in the nation. We have accomplished this by employing the best people, representing solutions from leading manufacturers of office technology, and by supporting our clients at the highest level. Our success is evident by our continued growth with our people being the key to that success.

SumnerOne is proud to be an Equal Opportunity Employer