The Cash Application & Collection and Deduction Specialist works in the accounts receivable department and is responsible for processing electronic and manual payments received from our customers.
Responsible for the collection of our customer’s accounts receivable and analyzing customer deductions. Daily activities include regular communications with our customers asking for payments, identifying and resolving customer billing problems or payment trends that cause payment delinquency.
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Cash Application LA:
• Post customer’s daily payments received in the Duracell bank accounts to clear appropriate invoices and create customer deductions taken.
• Payment allocation to be performed in High Radius or/and SAP
• Obtain any additional backup or remittance detail from Collections team that is necessary to process the payment
• Troubleshoot and correct any issues that arise in posting.
• Reconcile cash transactions against open receivables
• Perform daily GL bank accounts reconciliation
• Perform the monthly cash reconciliation for close
• Government monitor tracking for Chile and Mexico
• Proactively recognize and suggest improvements to the cash application process that drive simplification and productivity
• Processing monthly credit memos, adjustments and write off/write up following DOA
• Participate in team planning meetings.
Collections and Deductions Chile:
• Monitor customers open balances to collect receivables in a timely manner
• Contact customers for past due invoices and invalid deductions in a professional manner while maintaining strong customer relations
• Provide timely follow up on payment arrangements
• Follow effective work processes so deductions can be researched and resolved timely
• Create and run accounts receivable reports
• Use the electronic invoice portal and customer’s web portals to collect backup on payments, trade fund claims, etc.
• Proactively identify issues and trends that cause customer delinquencies and independently find improvements that will mitigate future past dues
• Work closely with customers, sales teams and order management to improve accounts receivable quality, metrics and results
• Be held accountable for metrics on reducing customer delinquency and deduction resolution
• Dispute any invalid deductions taken by customers and collect payment due to Duracell
• Escalate customer issues to the appropriate stakeholder
• Provide feedback to credit management team on blocked orders
• Trade Promotion Customer Payments: Manages the processing, ensuring proper validation, application, credit note creation, allocation, payment and resolution of customer deductions
• Supports month-end close activities, prepares account reconciliations and reports, and contributes to process improvement and audit readiness efforts.
• Proactively recognize and suggest improvements to the order-to-cash process that drives simplification and productivity
Communication
• Communication with Customers, Sales, Finance, Order Management and Accounts Receivable team via email and calls.
• Monthly management meeting with the market
• Review of the AR balances and open items with the AR Team Lead
• Studies in business administration, economics, finance, or other related field; or provable working experience.
• 1 year of working experience in AR area
• SAP knowledge: at least one year experience.
• HighRadius experience a plus
• Strong analytical and problem solving abilities.
• Detail and time-oriented individual who takes ownership of projects.
• Ability to work as a team player in a dynamic, continuously changing, fast-paced environment.
• Excellent written and oral communication skills.
• English Level proficient (B2)
• Advanced Microsoft Office skills, mostly advanced knowledge of Excel, including pivot tables, functions and formulas.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you can imagine yourself in this role, we look forward to hearing from you. Duracell is committed to hiring incredible talent, and as such, offers competitive compensation packages and employee benefits. To this same end, Duracell respects and values the aspects that make each candidate unique and, as an Equal Opportunity employer, is committed to providing a work environment that is free of discrimination against employees and applicants on the basis of any factor prohibited by applicable laws and regulations.
Duracell is the world’s leading manufacturer and marketer of high-performance alkaline batteries, lithium coins, rechargeable batteries, and other specialty cells. Duracell powers many devices across the globe such as game console controllers, baby monitors, flashlights, smoke detectors, and toys such as the Monster Jam RC trucks.
As the leader in the personal power category, Duracell has a rich history of innovation continuously introducing batteries that are more powerful and longer lasting than competitor brands - holding our title as the #1 trusted battery brand since 2018. Duracell is committed to powering communities and organizations, ensuring child safety, and keeping devices running when they’re needed most.
Duracell focuses on sustainable growth, industry-leading innovation and creating long term value for our customers and consumers. At Duracell integrity, end to end accountability across all levels, fast decision making and a “can do” attitude are highly valued. Powered by those, Duracell - a multi-national and multi-cultural company – is committed to become the world’s undisputed #1 Personal Power Company.
Duracell is committed to hiring incredible talent and, as such, offers competitive compensation packages and employee benefits. To this same end, Duracell respects and values the aspects that make each candidate unique and, as an Equal Opportunity employer, is committed to providing a work environment that is free of discrimination against employees and applicants on the basis of any factor prohibited by applicable laws and regulations.
