Job Description

Billing Specialist (P2)-French Speaker

The Role:
The Billing Specialist (P2) is an experienced role within the Billing department, responsible for managing end to end billing operations with minimal supervision. This individual ensures accurate invoicing, resolves complex billing issues, supports process optimization, and contributes to revenue integrity. The role requires at least 2-3 years of relevant experience, strong analytical capability, and the ability to work cross functionally in a fast paced environment.

Key Responsibilities:

Billing Operations:
• Prepare, review, and issue high volume and complex invoices accurately and on schedule.
• Validate contract terms, pricing structures, taxes, and adjustments before invoice release.
• Ensure billing data integrity across ERP and financial systems.
• Identify root causes of recurring billing discrepancies and implement corrective actions.

Dispute Resolution:
• Investigate and resolve complex billing disputes independently.
• Partner with Sales, Customer Support, and Accounts Receivable to resolve escalated issues.
• Maintain detailed documentation of dispute resolution outcomes and corrective actions.

Process Improvement and Controls:
• Analyze billing workflows and recommend efficiency improvements.
• Support automation initiatives and ERP system enhancements.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Develop and update billing procedures and documentation.

Reporting and Analysis:
• Prepare detailed billing reports and performance metrics for management.
• Monitor billing KPIs including invoice accuracy rate, dispute rate, and cycle time.
• Support month end and quarter end close activities related to revenue and billing.

Stakeholder Communication:
• Communicate billing matters clearly to internal departments and external customers.
• Provide proactive updates on billing status and issue resolution.
• Support customer account reviews when required.

Team Collaboration and Leadership:
• Act as a subject matter expert for billing processes.
• Provide guidance and informal mentorship to junior billing team members.
• Contribute to training materials and onboarding support.

Qualifications:

Education and Experience:
• High school diploma or equivalent required. Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
• Minimum of 2 to 3 years of experience in billing, accounts receivable, or related finance operations.
• Demonstrated experience handling complex billing structures, high invoice volumes, or multi entity environments.

Language Requirements:
• Fluent and proficient in English and French, both written and verbal.
• Quebec French proficiency is a strong asset.

Skills and Abilities:
• Advanced proficiency in Microsoft Excel, including pivot tables and lookup functions.
• Experience with ERP systems such as NetSuite, SAP, or similar platforms.
• Strong analytical and reconciliation skills.
• High level of accuracy and attention to detail.
• Ability to prioritize workload and meet strict deadlines.
• Strong written and verbal communication skills.
• Customer focused with professional dispute management capability.

Physical Demands:

• Ability to sit for extended periods.