Job Description

In this position you will complete data entry of billable policies and all related fees related to Alternative Markets Products and Services. Makes routine collections calls for receivables and resolve billing and payment issues. Provide excellent customer service for internal and external customers pertaining to bills. Prepare and distribute monthly reports.

Responsibilities:

• Collection of receivables for our TPA (Third Party Claims Administrator) business segment, including research and analysis of billing and payment discrepancies.
• Data entry of TPA policies and billing adjustments.
• Recordkeeping of customer service communications and collections calls.
• Preparation and distribution of monthly billing statements with special handling requirements.
• Approve the issuance of large claim payments for our TPA.
• Preparation and distribution of monthly Aging Receivables Reports.
• Complete claims handling fee reconciliations for TPA accounts.
• Provide customer service support to clients who are billed or wish to be billed electronically.
• Additional reports and projects as assigned by Management.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Qualifications

Requirements:

• College degree in Accounting or Finance, or equivalent work experience preferred
• Knowledge of and/or experience in Casualty Insurance a plus
• Collections experience and an understanding of Aged Receivables Reports
• Proficient with Microsoft Excel, Microsoft Word & accounts receivable software
• Strong oral and written communications skills
• Excellent customer service orientation
• Strong attention to detail
• Strong planning and organization skills
• Good problem solving and negotiation skills
• Ability to work in a team environment.