About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Main Area of Responsibility
Managing the sales ledger, ensuring invoices are processed accurately, recurring billing is processed accurately and on time in addition to contract information being recorded and actioned asrequired Acting as the main point of contact for customer queries and driving to swift resolution
Accountability
Raising invoices and credit notes and posting to the system. Including billing for the project service teams. Together with processing recurring invoices and subscriptions in NetSuite
Contract management and sales order input, ensuring allinvoicingiscompleted for eachcontractand the one-off and recurring charges, contract expiry dates and price increase dates are captured correctly in NetSuite andSuiteBilling
Ensure price updates are processed accurately and on time.
To process customer cancellations and amendments via renewal orders andthird partylicenceson a monthly basis
Reconcile and process the monthly and one-off direct debit process for review and sign-off
Apply customer purchase orders to invoices toexpeditepayment processing
Managing and resolving customer queries, both internally and externally
Ensuringaccurateandtimelydocumentation is sent to customers
A/R account reconciliations and statements
A/R cash allocation
Hardware maintenance – customer kit listsmaintained, liaising with third party maintainers, internal helpdeskteamsand sales
Ensure all sales ledger processes are adhered to and where necessary processes are changed,refinedand developed or createdin order tomanage risk
Perform any other reasonable duties as required by management including cover across the transaction team
Qualifications & Experience
Previoussales ledger experiencerequired
A thorough understanding of the contract to collection process including controls and risks
Experience of working with MS Word and Excel is essential
Experience of NetSuite is a bonus but not essential
Experience of working with recurring billing processes is preferable
Strong communicationskills and the ability to own processes and use initiative
Exciting Benefits we offer:
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
Contour Software is a wholly owned subsidiary of Constellation Software Inc (CSI). CSI (http://www.csisoftware.com/) acquires, manages and builds market-leading software businesses that develop industry-specific, mission-critical enterprise software solutions to serve both the public and private sectors. Prior to going public in 2006, CSI won the prestigious “Canada’s 50 Best Managed Companies” award in 2005. Headquartered in Toronto, Canada, and with a global presence, CSI’s subsidiaries operate in more than 80 different industries in over 100 countries, generating annual revenues in excess of $3 Billion.
Contour Software currently houses remote employees for more than 130 Departments (R&D, Finance, IT, Customer Support, Professional Services, Sales & Marketing and G&A) belonging to more than 120 of CSI’s 400+ divisions, in 3 offices [KHI, LHE & ISB]. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally.
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