Job Description

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

The Accounts Receivable Associate ensures the accuracy and timely processing of billings and damage to plant, including the issuance, collection, or refund of invoices. This role involves maintaining security arrangements (e.g., tender deposits, letters of guarantee), detecting and resolving billing anomalies, and managing collection activities.

MAJOR RESPONSIBILITIES

• Prepare and process miscellaneous billings including; service desk activities, vault access and isolations, work for others, property rental, mutual assistance, intercompany Service Level Agreements (SLA’s), pole attachments, duct rental, benefit recovery, and billing for affiliated companies.

• Ensure accurate invoice generation by navigating multiple billing modules within the ERP system.

• Complete data validation to identify and correct data anomalies and ensure automated billing modules generate invoices accurately.

• Create, administer and maintain service billing contracts to generate service billing invoices

• Communicate with internal and external customers to obtain required information to generate billing for mutual assistance. Prepare supporting schedules and receipts.

• Work with internal customers to ensure all required billing information is obtained

• Maintain, in accordance with company policy, the address book of customer information with current particulars of existing and new customers.

• Ensure client invoices are issued accurately, consistently, timely and within billing policies and procedures.

• Prepare invoices related to damage claims, ensure completion of costs, prepare supporting schedules and customer invoice packages.

• Advance work order status as billing is completed.

• Communicate functional area policies, procedures, and directives to internal and external customers in support of processing invoices.

• Maintain accounts receivable customer files and reports.

• Work with payment processing to provide the required information to apply payments to ensure accurate and timely recording of payments;

• Prepare and analyze accounts for collectability, assess penalties and interest charges, document collection activities.

• Investigate apparent inconsistencies and irregularities in invoices, payments and balances.

• Initiate contact with customers with delinquent accounts and collect overdue payments from customers in a timely manner; establishing payment arrangements.

• Recommend write-off or escalation to collection agency and complete related reports.

• Monitor customers with credit privileges to ensure payment compliance and issue reminders and delinquency notices in accordance with Company policy and procedure.

• Support legal preparations for delinquent accounts.

• Communicate with either internal or external stakeholders to address billing questions as needed.

• Work with insurance companies to obtain payment for damage claims.

• Analyze and verify the completeness of work orders prior to invoicing, complete appropriate transfers, prepare credit memos as required, prepare customer refunds as needed, and provide colleagues and/or customers with analysis of charges to ensure completeness and accuracy. Ensure proper sales taxes are applied to the invoices.

• Conduct research and prepare reports, including those required for audits and legal inquiries.

• Ensure the completion and verification of reports as required.

• Maintain Letters of Credit records including subsequent draw-downs and partial releases.

• Prepare reports as required including tender deposits, letters of credit, performance bonds, etc.

• Provide schedules/reports for audit purposes.

• Other related duties as assigned

EDUCATION AND EXPERIENCE

• Post-secondary education in a related field, preferably in business administration with a concentration in accounting or finance.

• Equivalent accounting experience with a minimum of 4 years’ experience working in accounts receivable or billing may substitute for the stipulated educational requirements

• Minimum of 2 years previous accounts receivable/billing or general accounting experience.

• Experience in a regulated utility environment with knowledge of the OEB/IESO handbooks, guidelines and regulations considered an asset.

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union. This posting is to establish a candidate pool for future opportunities. Candidates selected for the pool may be contacted for current or future vacancies as they arise.

Pay Range Minimum:

$54,401.10

Pay Range Maximum:

$83,562.05

Posting End Date (if applicable):

April 30, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.