Job Description

THE WHY

Our mission is to reconnect people into the natural world and their natural potential – starting with feet.

We are looking for an enthusiastic, technically minded and customer-orientated Accounts Assistant to join our Finance team. This role sits within the Financial Control team, supporting the Accounts Receivable function with sales invoices, customer account management and month-end reconciliations.

Vivobarefoot is a digital-first business and we believe AI and technology will fundamentally change how great work gets done. You don't need to be an expert, but you do need to be genuinely open to it curious about what these tools can do, willing to explore how they apply to your work, and excited by the idea of finding smarter, faster ways of doing things.

If you've already started experimenting, even better. If you haven't yet but you're ready to, you'll fit right in.

WHERE YOU’LL PLAY

Customer & Invoice Management

• New customer set up, including credit checks, and maintenance of account records for accuracy

• Monitoring automated invoicing processes in our ERP system (NetSuite) and investigating exceptions

• Raising sales invoices for delayed fulfilment notifications outside of the automation and the issuing of credit notes

Cash Collection and Customer Communications

• Proactively collecting due and overdue cash from customers

• Customer relationship management including payment reminders and query resolution, working closely with the Commercial and Operations teams where required

• Building and maintaining strong relationships with customers while ensure timely payment across a high volume of Wholesale accounts

• Monitoring incoming payments and supporting the bank reconciliation by allocating payment to customer accounts accurately and timeously

• Liaising with customers where there are payment discrepancies

Reconciliations (Ecommerce and Retail)

• E-commerce reconciliations of website sales to payments received and match off in NetSuite

• Sales to cash reconciliations for our retail stores (3 at present)

• Identifying differences between systems and supporting investigations of integration or data issues

Month-End Support

• Assisting in preparation of the aged debt report and highlighting overdue balances

• Monthly Royalties calculations, following up with agents to receive timely invoices for payment

• Monthly sales accrual calculations and postings in NetSuite

• Supporting additional AR related reporting tasks and any other ad hoc tasks for the month-end process

Process and Controls

• Continuously seek out improvements and efficiencies to the Order to Cash process

• Identifying errors, inconsistencies or inefficiencies and escalating where appropriate

ALL ABOUT YOU

You’re a self‑starter who is aligned with our purpose and B Corp values. You take an outcome‑focused approach, prioritising what matters and owning your work end‑to‑end (Posture). You work with rhythm—taking agile, efficient steps and valuing diverse perspectives to drive progress (Rhythm). You’re comfortable in a test‑and‑learn environment, bringing curiosity, creativity, and calm confidence to how you solve problems (Relax). You value honest, transparent, data‑led feedback and communicate clearly and simply (Sensory Feedback). Above all, you’re motivated by our mission to reconnect people to nature through their feet and want your work to have positive impact

Essential:

• Minimum of 1-2 years’ experience in an Accounts Receivable role

• Comfortable working in a fast-paced and high growth environment where processes and systems continue to develop

• Strong Excel skills; comfortable working with large data sets

• Experience working with ERP systems (preferably NetSuite)

• Ability to communicate clearly and confidently with customers and non-finance stakeholders

Personal Attributes:

• Proactive, with a continuous improvement mindset

• Collaborative and a confident communicator

• Thrives in a fast‑paced, evolving business. Works with agility and can pivot quickly when required

Can adapt to a hybrid model, natural self-starter with strong organisation and time management skills

Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community.

Every opportunity for recruiting a new member of the Vivobarefoot family should be an opportunity for us to introduce fresh perspectives, talent and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, mental health illness, disability, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you!