Accounts Receivable Assistant
Job Type: Full Time, Perm
Location:Kuala Lumpur, Malaysia
About TM Forum
TM Forum is the global industry member alliance for telco and tech companies with over 800 communication service providers, vendors, hyperscalers, consultancies and system integrators, including the world’s top ten CSPs and top three hyperscalers. We aim to return the telco sector back to growth, through a move to AI-enabled agility and efficiency delivered by our three industry Missions: Composable IT & Ecosystems, Autonomous Networks, and AI and Data.
Our Missions are delivered through a flywheel of capabilities: Insight, Innovate, Collaborate, Educate and Scale, which are all brought to live through a global, year round program of digital and in person events.
Role Purpose
The Accounts Receivable Assistant will provide day to day operational support to the Accounts Receivable Manager across billing, collections administration, cash allocation, member query handling, reconciliations, and accounts receivable reporting. The role will help ensure that TM Forum’s global receivables processes are accurate, timely, well controlled, and delivered with a member first approach.
Based in Kuala Lumpur, this role will provide additional support to members and stakeholders across Asia, including Mandarin speaking members. Fluency in Mandarin is essential to enable clear, professional, and effective communication on billing, payment, and collection matters where members prefer or require Mandarin language support.
The Accounts Receivable Assistant will work under the direction of the Accounts Receivable Manager, supporting prioritised workloads, maintaining accurate records, escalating complex issues appropriately, and contributing to a consistent global Accounts Receivable service.
This is a hybrid role based in Kuala Lumpur.
Key Responsibilities
Support the Accounts Receivable Manager with daily accounts receivable operations, including invoicing administration, collections follow up, cash allocation, credit note support, and member query resolution.
Provide Mandarin language support for member communications relating to invoices, payment status, remittance information, outstanding balances, and collection follow ups.
Assist with timely and accurate billing for global membership and services, ensuring member records, purchase order details, tax information, and billing instructions are complete and up to date.
Monitor assigned debtor balances and ageing reports, issue reminders in line with agreed processes, and escalate overdue or high-risk accounts to the Accounts Receivable Manager.
Apply and match receipts to customer accounts and invoices, investigate unapplied cash, and support prompt resolution of allocation issues.
Support member payment queries involving bank details, remittance advice, cross border payment timing, withholding tax documentation, and local payment constraints.
Maintain accurate Accounts Receivable documentation, evidence trails, correspondence records, and working papers to support audit requirements and internal controls.
Assist with month end Accounts Receivable activities, including reconciliations, ageing analysis, schedules, and supporting information required by the Accounts Receivable Manager and wider Finance team.
Help prepare regular accounts receivable reporting, including debtor ageing, collections progress, disputed balances, unapplied cash, and expected receipts.
Work collaboratively with Membership, Sales, Events, Legal, and Finance colleagues to resolve member billing and payment issues efficiently.
Contribute to process improvement by identifying recurring issues, supporting cleaner data, and helping the Accounts Receivable Manager improve member experience and operational efficiency.
Person Specification
Essential
Fluent Mandarin and English communication skills, with the ability to manage professional member communications in both languages.
Experience in accounts receivable, credit control, billing, collections, cash application, or a similar finance operations role.
Strong attention to detail and accuracy when handling invoices, customer accounts, receipts, reconciliations, and supporting documentation.
Good working knowledge of Excel and confidence using finance, ERP, CRM, or billing systems.
Clear, professional, and member focused communication style, with the ability to follow up assertively while maintaining positive relationships.
Ability to work independently on assigned tasks while escalating issues, risks, and exceptions to the Accounts Receivable Manager in a timely manner.
Strong organisational skills, with the ability to manage multiple priorities, deadlines, and member queries across different time zones.
Understanding of basic internal controls, audit evidence, and the importance of maintaining accurate records.
Desirable
Experience supporting customers, members, or stakeholders across Asia, particularly Mandarin speaking accounts.
Exposure to global or multi-currency receivables processes.
Experience working with membership, subscription, events, technology, or telco organisations.
Awareness of cross border payment issues, remittance processes, withholding tax documentation, or local banking requirements.
Other Requirements
Based in Kuala Lumpur, Malaysia, with the right to work in Malaysia. This is a hybrid role.
Able to work effectively with colleagues in Cape Town and other global locations, including flexibility for occasional calls across time zones.
Comfortable supporting Mandarin speaking members and escalating complex commercial, legal, tax, or payment matters to the Accounts Receivable Manager.
Expected to operate as part of the global Finance team and follow TM Forum finance policies, controls, and service standards.
Diversity & Inclusion at TM Forum
At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.
