Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity
As an Accounts Receivable (AR) Portfolio Specialist III, you will be responsible for managing all collection activities for an established portfolio of customer accounts. You will partner with customers and cross-functional teams to resolve account inquiries, support dispute resolution, and ensure timely collection of outstanding receivables. Your knowledge of billing, legal, and operational processes will help improve cash flow, enhance the customer experience, and support overall business performance.
What You'll Get to Do
• Manage an assigned portfolio of customer accounts by proactively collecting outstanding accounts receivable to improve cash flow, reduce days sales outstanding (DSO), and enhance customer satisfaction and retention.
• Research customer accounts, analyze account activity, and negotiate the resolution of invoice disputes.
• Exercise sound judgment when approving and processing account-related concessions and credits.
• Facilitate meetings with internal and external stakeholders to resolve account inquiries and disputes.
• Utilize NetSuite, Power BI, Excel, Salesforce, and other business tools to support daily accounts receivable activities.
• Collaborate with cross-functional teams to resolve data inaccuracies, billing issues, and operational gaps that delay collections.
• Reduce unapplied cash and payment inaccuracies through proactive customer outreach.
• Maintain a strong understanding of service offerings, pricing, contract terms, and billing requirements to support effective account management.
• Maintain accurate records and ensure a high level of attention to detail in data entry and documentation.
Skills and Experience We Value
• Two to four years of experience in customer service, accounts receivable, billing, or another high-volume business environment.
• Bachelor's degree in Finance, Accounting, Business Administration, or an equivalent combination of education and experience.
• Strong planning, organizational, and multitasking skills with the ability to adapt and perform well in a fast-paced environment.
• Self-motivated with the ability to work independently.
• Strong analytical and problem-solving skills.
• Working knowledge of Windows-based hardware and software.
• Intermediate proficiency with Microsoft Outlook, Word, Excel, ERP, and CRM applications.
• Ability to collaborate effectively across multiple functional teams within a large organization.
• Strong verbal and written communication skills with the ability to interact professionally with stakeholders at all levels.
What Would Make You Stand Out
• Experience using NetSuite, Salesforce, Power BI, or similar business systems.
• Experience managing a portfolio of customer accounts in a SaaS or technology environment.
• Demonstrated success resolving complex customer disputes while maintaining strong customer relationships.
• Experience improving collections performance, cash flow, and operational processes.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs