Job Description

Salary: £61,120 - £68,990

Contractual Hours: 35 hours per week

Hours of Work/Work Pattern: Monday to Friday, 9:15am – 5:00pm

Basis: Full -Time, Permanent

Workplace category: Hybrid

Workplace role categories describe our approach to workplace attendance.

Attachments: Job Description and Person Specification

Summary of Terms and Conditions of Employment

We reserve the right to close the advert earlier should we receive a high number of applications. We therefore encourage you to apply early.

Are you an experienced income collection and credit control professional with the leadership skills to shape a high-performing service?

The City of London Corporation is seeking an Accounts Receivable and Credit Control Manager to lead its Accounts Receivable Team and support the delivery of the Financial Shared Services Division’s strategic objectives. Based at Guildhall, you will report to the Head of Transactional Finance and manage two Assistant Accounts Receivable Managers and three Accounts Receivable Officers.

You will oversee the timely billing, collection and recovery of approximately £200 million across commercial rents, residential service charges, service charge loans, mortgages and sundry income. You will provide expert advice on complex debt recovery matters, monitor collection performance and ensure effective, efficient and customer-focused processes are in place.

Working closely with senior colleagues and stakeholders, you will help drive continuous improvement and digital transformation across the service. You will analyse performance information, identify opportunities to improve systems and processes, and provide strategic direction on the administration, collection and recovery of debt. You will also deputise for the Head of Transactional Finance when required.

About you

You will bring:

• Detailed knowledge of billing, income collection and recovery legislation and best practice
• Strong knowledge of sundry and commercial debt recovery law and practice
• At least five years’ senior-level experience in income collection and recovery
• Effective leadership and people management experience
• Excellent communication and interpersonal skills, with the confidence to engage with stakeholders at all levels
• Good IT skills, including experience of relevant financial systems
• A degree, full or part-qualification with a relevant professional body (such as CICM, IRRV, AAT, CIPFA, ACCA), or equivalent professional experience

You will be a proactive and adaptable leader who can analyse complex information, deliver service improvements, develop colleagues and maintain a strong focus on performance and customer service.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Closing date: 23:59pm on 26 October 2026

Interviews will be held on 9 November 2026

To apply online please click the Apply online button below.

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCHA1462 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.