Job Description

• Support high-volume retail and eCommerce customer accounts, including reconciliation, dispute resolution, deduction management, and claims/chargeback resolution.
• Analyze AR aging reports to identify overdue trends and potential risks.
• Prepare and present detailed AR performance reports and KPIs to management.
• Forecast cash collections and bad debt based on open receivables.
• Assess collection efficiency and recommend process improvements.
• Identify root causes of disputes and propose effective resolution strategies.
• Manage month-end and year-end closing by reconciling AR balances.
• Assist in the development of credit policies and risk assessment processes.
• Prepare analytical summaries for internal and external audits.
• Build and maintain strong relationships with customers and internal teams to resolve issues and minimize bad debt accrual.
• Prepare monthly AR activity analysis and reconciliations.
• Navigate company portals and systems with technical proficiency to process AR information.
• Utilize tools, resources, and systems to guide, train, and support junior team members.
• Perform other duties and special projects as assigned.
  

• Experience supporting large retail or eCommerce customer accounts in a high-volume environment.
• Strong understanding of accounts receivable processes, financial reporting, and credit risk management.
• Working knowledge of accounting principles (GAAP) and AR compliance standards.
• Proficiency in ERP/accounting systems (SAP, Oracle, NetSuite, or similar) and advanced Microsoft Excel (pivot tables, formulas, reporting).
• Strong analytical skills to interpret AR data, trends, and KPIs.
• Ability to forecast collections and assess credit risk with accuracy.
• Experience preparing reconciliations, financial reports, and audit documentation.
• Excellent problem-solving and root cause analysis skills.
• Effective communication skills (written and verbal) for collaboration with customers and internal teams.
• Strong presentation and business communication skills, including the ability to summarize complex account issues and trends for internal stakeholders.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Strong organizational skills with attention to accuracy and detail.
• Customer service mindset with the ability to build and maintain professional relationships.
• Leadership capability to mentor and support junior team members. 

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 3–5 years of accounts receivable, financial analysis, or related accounting experience.
• Experience with AR reporting, reconciliations, and credit risk analysis preferred.
• Advanced Excel and financial analysis skills required
• Experience supporting major retail and/or eCommerce accounts such as Walmart Store, Walmart.com, Sam’s Club, or similar retailers preferred.
• Experience within consumer electronics, retail, manufacturing, distribution, or other physical product industries preferred.
  

• Office Only: Typically works in an office environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time 
• Any travel requirements N/A