Job Description

The Accounts Receivable Analyst is responsible for researching, analyzing, and resolving accounts receivable and cash application exceptions across multiple systems and banking platforms. This role utilizes data, system knowledge, and cross-functional collaboration to investigate payment discrepancies, identify root causes, and support issue resolution. The Analyst also identifies trends and process improvement opportunities that enhance payment accuracy, operational efficiency, and the effectiveness of automated accounts receivable processes.

1. Analyze unapplied cash, misapplied payments, payment variances, and other accounts receivable exceptions by researching transactional data across multiple systems.
2. Investigate complex payment discrepancies using data from billing, banking, cash application, and accounts receivable platforms to determine root causes and appropriate resolution.
3. Analyze exception reports and account activity to identify trends, recurring issues, and opportunities to improve cash application accuracy and operational efficiency.
4. Serve as a functional resource for NetSuite, Sage, Versapay, banking platforms, and related accounts receivable systems by researching system-generated exceptions and automated matching outcomes.
5. Collaborate with clients, brokers, funding teams, and internal stakeholders to resolve payment inquiries, reconcile discrepancies, and facilitate issue resolution.
6. Prepare recurring and ad hoc reports related to payment activity, exception management, cash application results, and accounts receivable performance.
7. Document findings and provide recommendations to improve processes, system utilization, automated matching rules, and data quality.
8. Support system implementations, enhancements, testing activities, and process improvement initiatives related to billing, cash application, and accounts receivable operations.
9. Perform other duties as assigned within the nature and level of work.d level of work.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, or related field
• Minimum of two (2) years of experience in accounts receivable, accounting, finance, or related analytical function
• Experience researching and resolving complex payment discrepancies
• Experience working with ERP, billing, banking, or cash application systems
• Strong analytical and critical thinking skills with the ability to interpret financial and transactional data
• Demonstrated ability to perform root cause analysis and develop recommendations for issue resolution
• Experience working across multiple systems and data sources to investigate and resolve discrepancies
• Strong proficiency in Microsoft Excel, including data analysis and reporting capabilities
• Ability to identify trends, patterns, and process improvement opportunities
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills with the ability to explain complex issues to both technical and non-technical stakeholders
• Ability to build collaborative relationships across departments and influence resolution of issues