Job Description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE
Responsible for managing the collection of Accounts Receivable in compliance with established policies. Includes communication with external and internal customers to maintain status of accounts through collections of payments, account reconciliations, backlog management and dispute resolution.

ESSENTIAL FUNCTIONS

• Assign appropriate codes to customer accounts for collection purposes.
• Assist with AR Audit processes and documentation.
• Assist with training of new AR Analysts.
• Escalate collection issues appropriately as prescribed in the Best Practices worksheet.
• Follows prescribed documented procedures to ensure accuracy and audit requirements.
• Identify and recommend process improvements.
• Maintain current status of accounts and monitor credit limits.
• Process A/R portion of new business partner workflow.
• Record collection efforts appropriately.
• Review and approve customer orders in the order system based on the credit line and payment status.
• Under broad supervision collect on outstanding Accounts Receivable for a variety of distributions using an assortment of reports and programs.
• Understand and communicate department results.
• Work with Credit Analysts to manage challenging accounts.
• Work with internal customers for information & resolution of payment issues.
• Work with Senior Cash Application Analyst to apply payments as needed.
• Assist Cash Applications and AR with PCI compliance.
• Assist team with Credit Card Charges and corrections.
• Upload and deposit cash and electronic payments received.
• Assist with researching unapplied/unallocated payments.
• Performs additional responsibilities as requested to achieve business objectives.

Additional Essential Functions

• Support auditing and accounting functions for Cash Applications.
• Acts as backup for all Cash Application processes.
• Work closely with external financial facilities.
• Complete the dispute research and resolution process.
• Completes month end requirements in appropriate timeframe.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's Degree in Accounting / Finance. or equivalent experience demonstrating proficiency required.
• 2 years of experience of professional accounting/finance experience required.

Skills and Abilities

• Advanced Excel Skills.
• Proficient with an Order to Cash system.
• Experience reading and interpreting payment terms for contracts.
• Advanced knowledge of and experience with accounting principles, concepts, theories, and techniques in conducting activities supporting the development, monitoring and maintenance of customer accounts.
• Under minimal supervision, ability to maintain, audit, and adjust customer accounts that impact the general ledger.
• Ability to successfully complete assignments that are broader in nature, usually requiring an advanced understanding of and extensive experience in customer account management fundamentals.
• Proficient communication skills and basic negotiation skills.
• Ability to apply logic in solving problems non-routine in nature.

Additional Skills and Abilities

• Advanced knowledge of system processes to work with IT on corrections and procedures.
• Ability to maintain, audit, and adjust customer accounts that impact the general ledger.
• Broad understanding of financial impacts and their connections to the general ledger.
• Expert knowledge of credit card systems, procedures and processing.
• Exposure and understanding of external financial institutions processing requirements.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com