Job Description

Job Title: Account Receivable Billing Analyst

Job Type: Full Time

ACA is looking for an Accounts Receivable (AR) Billing Analyst to join our team and support core billing operations. In this role, you’ll help review customer setup, generate accurate invoices, and support project/account reviews and reconciliations. You’ll ensure billing aligns with client contracts and internal controls while partnering cross-functionally to resolve issues and improve the customer experience.

Job Duties

The Billing Analyst will be responsible for the areas of focus below:

• Process high-volume billing on a daily, monthly, and quarterly schedule in accordance with client contracts and internal workflows/controls.
• Review billing activity for accuracy, identify discrepancies, and partner with managers and stakeholders to resolve billing questions or disputes quickly.
• Manage follow-up billing activity to support collections efforts; monitor and flag problem accounts and help drive timely resolution
• Own and resolve billing-related Zendesk tickets, including prioritization and escalation as needed.
• Collaborate with Sales Account Executives and Customer Success Managers to address customer billing needs and support customer satisfaction.

Required Education and Experience

• Minimum of 3-5 years of experience for Billing Operations in a high volume, fast-paced environment

• Bachelor’s degree (Business or Accounting)

Required Skills and Attributes

• Ability to exercise discretion and make independent judgments on matters of significance
• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task, and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one’s own education and career progression.
• Volunteer for and show initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet
• Strong proficiency in Microsoft Excel
• Working knowledge of Salesforce and Workday will be considered an added advantage.

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of non-discrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.