Job Description

Who We Are

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day.

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.

Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

The Accounts Receivable Administrative Assistant will provide day-to-day administrative and transactional support across Encore’s Accounts Receivable function, including Collections, Cash Applications, and AIA Billing.

This role will help manage a variety of recurring requests and administrative tasks that keep our AR processes moving efficiently. The ideal candidate is organized, detail-oriented, comfortable working across multiple priorities, and willing to jump in wherever support is needed.

This is a great opportunity for someone looking to gain broader exposure to Accounts Receivable while supporting a fast-paced and growing organization. Our goal is to identify someone who can provide immediate support and, if the fit is right, potentially transition into a long-term role with the team.

Key Responsibilities

• Provide administrative support across Accounts Receivable, including Collections, Cash Applications, and AIA Billing
• Monitor and respond to incoming AR requests and recurring customer inquiries
• Assist with processing customer credit card payments
• Process and maintain customer tax exemption documentation
• Open, sort, and distribute incoming mail and payments
• Assist with invoice requests, copies, and other customer documentation
• Support customer account and remit-to address updates
• Assist with organizing, maintaining, and updating AR records and documentation
• Help research basic customer account questions and route more complex issues to the appropriate team member
• Provide light collections and customer follow-up support as needed
• Assist with data entry, reporting, and other recurring administrative tasks
• Partner with members of the broader AR team to support changing priorities and department needs
• Perform additional administrative and Accounts Receivable support as needed

What You Bring to the Table

• Previous administrative, customer service, Accounts Receivable, bookkeeping, or accounting support experience preferred
• Comfortable communicating with customers by phone and email
• Strong verbal and written communication skills
• Highly organized with strong attention to detail and accuracy
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working with repetitive and high-volume transactional tasks
• Basic understanding of accounting or Accounts Receivable processes preferred
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Ability to work independently while also supporting multiple team members and functions
• Dependable, timely, and able to consistently meet deadlines
• Positive attitude and willingness to jump in wherever support is needed
• Reliable transportation and ability to work on-site in Pawtucket, RI Monday through Friday

What Will Make You Stand Out?

• An Associates or Bachelor Degree in Accounting, Finance, Business Administration, or a related field

Beyond the Paycheck

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.