Job Description

General responsibilities and activities include, but is not limited to:

1. Ensure timely and accurate AR processing and collections activity to meet reporting and month end deadlines.
2. Maintain customer credit risk classification and manage release of blocked customers, orders and shipments per credit policy and approval workflows.
3. Support timely resolution of customer payment issues, unmatched payments and provide clear communication to customers and internal stakeholders.
4. Validate Concur expenses / claim items, create payments as required and ensure Concur activity complies with policy.

Key responsibilities and activities include, but is not limited to:

1. Manage dunning and collection processes: issue dunning letters, follow up on overdue accounts, manage open items and escalate disputed balances.
2. Release blocked customers, orders and shipments after appropriate credit checks and approval.
3. Maintain and update customer credit risk classifications and limits; support credit reviews and adjustments.
4. Match inbound payments to open invoices; investigate and resolve unmatched/partially matched payments; post unapplied cash/suspense entries where required and liaise with Treasury for bank related issues.
5. Perform customer bonus settlement activities (netting or payment) according to agreed terms and documentation; liaise with Sales/Commercial for reconciliations.
6. Execute accounts receivable reconciliations, assist with external debtor confirmations and resolve reconciling items.
7. Review collection proposals and other collection forms; prepare and update collection plans for assigned customer portfolio.
8. Respond to customer inquiries regarding invoices, payments and account balances in a professional and timely manner.
9. Prepare and distribute overdue and aging reports (including comments and action status) to stakeholders and follow up on agreed actions.
10. Calculate and document bad debt provisions in accordance with accounting policy; prepare supporting schedules for month end close.
11. Review Concur expense/claim items relevant to AR (where business process requires), check compliance against policy and create payment records as required.
12. Maintain AR process documentation, work instructions and quick reference guides; support audits and provide requested schedules.
13. Participate in process improvements and automation initiatives to reduce unapplied cash and shorten DSO.

Issue non trade receivables invoices.