Job Description

Detailed description

Accounts Receivable Collections Specialist I supports the accounts receivable function by monitoring customer accounts, following up on outstanding invoices, and assisting with the timely collection of past-due balances. This role communicates with customers regarding account balances, researches payment and invoice discrepancies, and works with internal teams to resolve issues that may delay payment.

The Collections Specialist works collaboratively with other groups across Alliance to resolve customer account issues and will develop proficiency in HighRadius and NetSuite applications to support collections and accounts receivable activities.

Responsibilities

• Monitor assigned customer accounts and review accounts receivable aging for past-due balances.
• Contact customers by phone and email regarding outstanding invoices and payment status.
• Document collection activities, customer communications, and account updates.
• Research and resolve discrepancies between customer payments, invoices, credits, and account balances.
• Work with customers and internal teams to resolve billing disputes and other issues that may delay payment.
• Assist with identifying and resolving unapplied cash and account reconciliation issues.
• Maintain accurate customer account information and collection notes.
• Escalate unresolved issues and delinquent accounts as appropriate.
• Collaborate with Sales, Customer Service, Billing, Cash Application, and other Alliance teams to resolve account issues.
• Learn and utilize HighRadius and NetSuite in the performance of daily responsibilities.
• Support departmental goals related to timely collections, accurate account balances, and reduction of outstanding receivables.

Skills

• Strong attention to detail and accuracy.
• Previous experience working in an office or professional business environment.
• Basic understanding of accounts receivable, collections, invoicing, or accounting processes preferred.
• Strong communication and customer service skills.
• Hands-on experience in operating CSV, Excel, Outlook and Teams
• Experience with NetSuite, HighRadius, or similar systems is a plus.
• Strong teamwork and customer service skills, while maintaining a high degree of accuracy and attention to detail
• Ability to communicate professionally with customers regarding account balances and payment issues.
• Willingness and ability to learn new systems, processes, and financial procedures.
• Strong organizational, analytical, and problem-solving skills.
• Ability to research account issues and follow them through to resolution.
• Ability to manage multiple priorities and meet deadlines.

Required Qualifications

• High school diploma or GED
• Experience using accounting, financial, or enterprise software.

Compensation

• Range: starting at $24/hour (dependent upon experience)

Employee Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• 401(K) Plan with Competitive Match
• Continuing Education and Tuition Assistance
• Employer-Sponsored Disability Benefits
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)
• Profit Sharing or Individual Bonus Programs
• Referral Program
• Per Diem & Paid Travel
• Employee Discount Hub

Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.