The Quality Assurance Analyst reviews AP/AR transactions and supporting documentation to assess accuracy, completeness, and adherence to established procedures and internal controls. The role documents exceptions, analyzes quality trends, supports root cause analysis and corrective actions, and provides reporting to strengthen process quality and consistency.
Quality Assurance Reviews - Conduct transaction reviews using approved sampling methods, checklists, and quality standards. Verify the accuracy, completeness, supporting documentation, and required approvals of transactions within the assigned scope.
Financial Management and Control - Assess adherence to established financial procedures and internal controls. Identify control gaps and transaction exceptions, and escalate significant or recurring issues through the appropriate channels.
Data Collection and Analysis - Validate review data, classify exceptions consistently, and analyze error patterns and quality trends. Calculate quality metrics using approved definitions and reconcile reported results to supporting records.
Root Cause Analysis and Corrective Actions - Support process owners in identifying the underlying causes of exceptions. Track agreed corrective and preventive actions, follow up on outstanding items, and validate completion evidence within the assigned scope.
Quality Reporting - Prepare accurate and timely quality reports summarizing review coverage, findings, recurring issues, and action status. Communicate factual, evidence-based findings to relevant stakeholders.
Stakeholder Coordination and Internal Communications - Coordinate with AP/AR teams, process owners, and internal stakeholders to clarify requirements, resolve review queries, and communicate exceptions professionally and objectively. Quality Calibration and Process Improvement - Participate in calibration sessions to promote consistent application of review criteria. Recommend improvements to checklists, procedures, and workflows based on documented findings, and support testing of approved process or system changes.
Data and Document Management - Maintain complete, traceable review records, supporting evidence, and action trackers. Handle financial and business information in accordance with applicable confidentiality, access, and record-retention requirements.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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