Job Description

WHO WE ARE

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Position: Accounts Payable Team Leader, SSC

Department: Finance – General Accounting

Employment Type: Full-Time

Location: Mexico City, Mexico (Hybrid)

• Leadership & coaching: Builds team capability, sets expectations, and manages performance.
• Operational excellence: Oversees prioritization, workload distribution, capacity planning, and deadline adherence.
• Stakeholder management: Ensures clear communication, service orientation, and confident escalation handling.
• Analytical thinking: Monitors KPIs, performs root‑cause analysis, and drives action plans.
• Process improvement: Promotes standardization, documentation discipline, and continuous improvement.
• Compliance mindset: Maintains strong controls, audit readiness, and policy adherence.
• Change agility: Supports transitions, onboarding of new scope, and evolving processes.

Key Responsibilities

1) Operational Delivery & Controls (Run the Business)

• Ensure end‑to‑end AP execution (invoice intake, validation, matching, approvals follow‑up, posting, vendor master coordination where applicable, payment preparation support, and issue resolution) in line with SSC standards and local requirements.
• Guarantee timely and accurate AP processing for all in‑scope countries (MX/US/CA/AR/CL/BR).
• Maintain strong internal controls and compliance (SOX/internal control principles, audit readiness, segregation of duties, policy adherence).

2) KPI / SLA Management & Service Excellence

• Monitor and enhance AP performance through KPIs (SLA achievement, cycle time, backlog aging, invoice accuracy, on‑time payments, exception rates).
• Drive corrective action plans when performance deviates; communicate clearly with stakeholders and SSC leadership.
• Build operational visibility through dashboards, weekly reporting, risk/mitigation updates, and service review materials.

3) People Leadership (Team of ~8)

• Lead, coach, and develop a team of approximately eight AP professionals, including onboarding, goal setting, performance feedback, and skill development.
• Ensure effective coverage planning across countries and time zones (holidays, PTO, peak periods, business continuity).
• Foster a culture of accountability, ownership, and collaboration

4) Stakeholder Management (Regional / Country Collaboration)

• Serve as the primary AP operational contact for internal customers across the six countries in scope.
• Manage escalations proactively and professionally; align priorities with Finance stakeholders and SSC governance routines.
• Support cross‑functional coordination with AR, GL, Tax, and local finance teams when AP activities impact closing, reconciliations, or cash planning

5) Continuous Improvement, Standardization & Automation

• Identify and implement process improvements using a Lean mindset: standard work, SOP updates, error‑proofing, and automation opportunities.
• Lead initiatives that reduce manual work, improve first‑time‑right quality, and strengthen knowledge management and backup structures.
• Ensure complete and up‑to‑date documentation (SOPs, control narratives, training materials) to support process independence and scalability.

6) Governance, Risk & Audit Readiness

• Maintain AP documentation and evidence for audits and internal control testing.
• Ensure compliance with AP policies, delegation of authority, and documentation standards across all supported countries.
• Participate in governance forums and provide clear operational updates as required.

Language Requirements

• English: Working proficiency (daily interaction with regional stakeholders).
• Spanish: Working proficiency (SSC Mexico environment).
• Portuguese: Desirable (Brazil support).

Core Competencies

• ERP experience (SAP/Oracle/other), workflow/ticketing tools, and Excel/Power BI basics for reporting and KPI tracking.

Success Measures (Examples)

• Consistent SLA/KPI achievement (on‑time processing and payments, backlog targets, accuracy).
• Reduction in exceptions and rework; improved first‑time‑right performance.
• Strong audit results with complete and accessible evidence.
• Robust SOP coverage and cross‑training/backup depth.
• High stakeholder satisfaction and predictable escalation handling.

Qualifications

Qualifications

• Bachelor’s degree in Administration, Finance, or Accounting.
• 5–7 years of experience in finance or accounting; proven SSC experience and team leadership required.

Additional Information

What We Offer

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunities
• Competitive benefits exceeding legal requirements

Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote