Flight Centre Travel Group

Accounts Payable Overhead Team Leader - London

Flight Centre Travel Group  •  London, GB (Onsite)  •  2 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

ABOUT THE OPPORTUNITY

This is an opportunity to lead the Accounts Payable Overhead function across Flight Centre Travel Group's (FCTG) European Finance operations, covering invoice management, payment processing, supplier and vendor management, and reconciliation and month-end closing for all Overhead suppliers across European brands including FCM, Corporate Traveller (CT), FCBT, and Ireland (IRE).
The Accounts Payable Overhead Lead will report into the European Head of Accounts Payable & BSP. The function sits within Flight Centre Travel Group's Europe Transactional Finance operations, with the majority of day-to-day processing delivered through FCTG's offshore delivery partner, Cognizant.
A key element of this role is the direct management and governance of the offshore delivery stream, ensuring the offshore team operates to agreed service levels, maintains accuracy and compliance in processing, and is supported with clear, well-documented processes and escalation pathways. You will act as the primary point of contact between the offshore team and the European business, driving performance, quality, and continuous improvement across the Overhead AP function.
You will also be responsible for consolidating a European-wide view of Overhead supplier balances within the Creditors Control Account, ensuring ageing and risk are proactively managed, and for supporting the Global Expense Team in Australia with expense claim setup, escalations, and queries.
To be successful in this role, you will be passionate about operational excellence, comfortable overseeing and coaching an offshore team, and confident acting as an escalation point and quality-control layer over a function that is predominantly executed by a third-party partner.
KEY RESPONSIBILITIES
  • Lead and manage the Accounts Payable Overhead function across European brands and entities.
  • Act as the primary governance and escalation point for the offshore delivery partner, Cognizant.
  • Monitor and manage SLAs, KPIs, quality standards, and turnaround times.
  • Ensure accurate end-to-end invoice management, including review, coding, verification, and authorisation.
  • Oversee Mid-Month and End of Month payment processing across electronic transfers, BACS, wire transfers, and credit cards.
  • Maintain supplier and vendor relationships, resolving disputes and ensuring accurate vendor records.
  • Consolidate and analyse European-wide Overhead supplier balances within the Creditors Control Account.
  • Reconcile supplier and bank accounts and oversee month-end closing activities.
  • Support the Global Expense Team with expense claim setup, escalations, and queries.
  • Drive process improvements, automation opportunities, and operational efficiencies.
  • Conduct governance meetings, performance reviews, and knowledge transfer initiatives with the offshore team.
  • Support external audit requirements related to Overhead AP activities.
  • Build strong relationships across finance and non-finance stakeholders throughout Europe.
  • Lead, coach, and support the development of offshore team members.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
  • Proven experience leading or managing an offshore or outsourced finance delivery team, ideally within accounts payable.
  • Strong Accounts Payable experience including invoice processing, payment runs, and supplier reconciliations.
  • Experience operating in multi-currency and multi-entity environments.
  • Demonstrated experience governing third-party or offshore service providers against SLAs and KPIs.
  • Strong stakeholder management and escalation management experience.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and commitment to financial accuracy.
  • Part-qualified or fully qualified accountant (CIMA, ACCA, or equivalent) preferred.
  • Degree in Finance, Accounting, or Business desirable.
  • Experience with Dynamics 365 (D365) or similar ERP platforms advantageous.
  • Experience in process documentation, controls, and continuous improvement initiatives.
  • Strong leadership, decision-making, and problem-solving capabilities.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk

#LI-JM1#LI-Onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
Social Media