Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are looking for an Accounts Payable and E-Payments Associate to join our dynamic team. You will manage day-to-day accounts, payable operations, and partner with cross-functional teams to implement new business initiatives. This role will require managing a distributed team and close collaboration with all internal departments and key external partners.

The ideal candidate will work to ensure operational excellence throughout the procure-to-pay process in a rapidly scaling company. We are searching for a process-oriented team member who, at the same time, is also willing to creatively solve problems to thrive in a highly nimble and cross-functional setting.

As Accounts Payable & E-payments Associate, You Will…

• Input invoices into our accounts payable system
• Manage day-to-day accounts payable, including vendor management, invoice coding, payment processing, and vendor statement reconciliations
• Record deposits and cash payments based on the bank statements in NetSuite
• Update the cash flow model for daily cash transactions and identify any unusual upcoming transactions
• Manage the corporate credit card and employee expense reports processes by ensuring adherence to the company’s T&E policy and providing support and direction in resolving any issues
• Manage ad-hoc finance projects independently and provide timely deliverables
• Review the accounts payable inbox to ensure that appropriate responses are sent to internal team members and vendors
• Review transactions on our platform by comparing them to standard operating procedures to ensure compliance with policy?
• Respond timely to internal stakeholders and customers through Zendesk and Slack
• Process daily and monthly payment batches through our internal global platform system
• Identify areas to improve processes and decrease the time required to respond to service requests.
• Develop process documentation for the responsibilities of your team to ensure adherence to policies

As Accounts Payable & E-payments Associate, You Need…

• 1+ years of accounting or accounts payable experience
• Bachelor's degree in business administration, accounting, or related fields
• Solid understanding of accounting
• Experience with Zendesk and AP System required
• Netsuite proficiency is a plus
• Meticulous attention to detail and deadline-driven
• Effective communication skills and adaptability to different audiences.
• Proficiency in Excel with some experience working with Google Workspaces (Sheets, Slides, Google Drive)

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.