Job Description

Accounts Manager – CarGuys Inc.

tis position is working directly for CarGuys Inc. in our home office in Rockford, MI. We are searching for a **high‑energy, client‑focused Accounts Manager** who thrives on building relationships, solving problems, and driving real business impact. This role is built for someone who wants ownership — ownership of accounts, ownership of outcomes, and ownership of the client experience.

You’ll be stepping into a fast‑moving environment where your work directly influences retention, satisfaction, and long‑term client value. This full‑time position offers a **competitive salary of $62,400 per year** and is based in **Rockford, MI**, just north of Grand Rapids, operating in a **hybrid environment** that blends flexibility with collaboration. You’ll work closely with executive leadership to elevate how CarGuys Inc. delivers value across our operations and recruiting SaaS ecosystem.

This is your chance to be the person clients trust, rely on, and stay with — because of YOU.

What You’ll Do

- **Own the relationship.** Become the go‑to partner for a portfolio of client accounts

- **Drive retention.** Reduce churn through proactive communication, strategic insight, and early risk detection

- **Deliver satisfaction.** Lead structured check‑ins, feedback loops, and value‑alignment conversations that keep clients engaged

- **Grow accounts.** Spot upsell and expansion opportunities that align with client needs and business goals

- **Solve fast.** Jump on issues quickly, coordinate across teams, and maintain a reputation for responsiveness

- **Track performance.** Monitor account health, KPIs, and retention metrics to guide strategy and report results

Innovate.** Improve processes, communication standards, and client experience workflows

Collaborate.** Work with operations, recruiting SaaS, and leadership to deliver seamless, high‑impact service

What You Bring

- 3+ years of account management or client success experience

- Proven ability to reduce churn and elevate client satisfaction

- Exceptional communication and relationship‑building skills

- Strong organizational discipline and ability to manage multiple priorities

- CRM proficiency and analytical mindset

- Professionalism, ownership, and relentless follow‑through

Bonus Points

- Automotive, recruiting SaaS, or operations‑focused industry experience

- Background in process optimization or client lifecycle management

- Data‑driven approach to client insights and retention strategy

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Performance Metrics

- Client retention

- Churn reduction

- Account growth and upsell success

- Responsiveness and resolution speed

Account Management; Client Success; Client Retention; Churn Reduction; Customer Satisfaction; Relationship Management; Strategic Accounts; Client Engagement; Upsell Opportunities; Cross‑Sell Strategy; CRM Systems; Account Health Monitoring; Client Lifecycle Management; Process Optimization; Conflict Resolution; Professional Communication; Client Experience; Customer Value Delivery; SaaS Account Management; Automotive Industry; Operations Support; Data‑Driven Decision Making; Client Reporting; KPI Tracking; High‑Touch Service; Client Partnership; Client Advocacy; Portfolio Management; Client Expansion; Client Feedback Loops; Risk Identification; Retention Strategy; Client Issue Resolution; Client Relationship Building; Client Success Metrics; Client Satisfaction Reviews; Client Health Scoring; Client Value Maximization; Client Support Coordination; Client Communication Standards; Client Engagement Strategy; Client Success Operations.

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