Job
Title: Accounts Manager
Job Location: Suwanee GA - Onsite
Job Type: Full-time
Experience: 5+ years in Recruitment and 1-3 years in Management

Job
Duties and Responsibilities:

1. 
   Client
   Relationship Management and Development:

• 
  Build
  and nurture long-term relationships with clients to ensure satisfaction
  and identify new business opportunities.
• 
  Regularly
  interact with clients to understand their evolving needs, address
  concerns, and provide tailored solutions to enhance client retention and
  growth.
• 
  Coordinate
  and communicate with clients to ensure smooth account operations and
  resolve any escalated issues promptly
  .
• 
  Conduct
  regular business reviews and collaborate with clients to improve overall
  service delivery and strengthen partnerships.
• 
  Proactively
  generate leads from consultants and clients, coordinating email
  submissions and driving business opportunities.
• 
  Act
  as the point of contact for CRM-related inquiries, interviews, and hiring
  processes.
• 
  Generate,
  convert, and manage all referral leads from Novalink’s indirect accounts,
  ensuring that
  leads are properly tracked and followed up.
• 
  Provide
  operational support for the effective use of Zoho recruit, CRM, including
  tracking client interactions, managing candidate submissions, and
  updating account details.
• 
  Maintain
  proactive follow-up with consultants and clients, identifying potential
  concerns or issues early to ensure smooth account management.
• 
  Enhance
  client and consultant relationships through personal visits, regular
  communication, and fostering both personal and professional connections.
• 
  Increase
  Novalink’s visibility within the industry and client base, contributing
  to long-term business growth.

• 
  Supervise
  and support the respective team to ensure alignment with company goals
  and client objectives.
• 
  Oversee
  the performance of Talent Acquisition Specialists (TAS), ensuring they
  meet recruitment targets, quality standards, and client expectations.
• 
  Regularly
  assess and review the TAS team’s performance, providing feedback and
  guidance for improvement.
• 
  Lead
  the development and implementation of strategies to optimize TAS
  performance
  ,
  ensuring that staffing needs are met effectively and efficiently.
• 
  Provide
  constructive feedback and approvals for all candidate submissions,
  ensuring
  high standards of quality and compliance.
• 
  Monitor team
  performance, track key metrics, and identify areas for improvement to
  drive accountability and achieve KPIs.
• 
  Facilitate
  training and development programs for TAS’s to enhance team capabilities.

• 
  Identify
  operational gaps and lead initiatives to close those gaps, ensuring that
  account goals and deadlines are met consistently.
• 
  Oversee the
  coordination and management of account contracts, including renewals,
  validity dates, and uploading Certificates of Insurance (COIs).

• 
  Review
  and approve all candidate resumes and submissions, ensuring that quality,
  accuracy, and client requirements are met.
• 
  Ensure
  quality control by reviewing requisitions, monitoring submission
  accuracy, and ensuring that all necessary documentation is included in
  submissions.
• 
  Oversee
  the formatting and preparation of candidate submissions to ensure they
  meet client specifications and compliance standards.
• 
  Maintain
  a consistent and high standard of service delivery across all accounts,
  ensuring that each client receives the highest level of service and
  expertise.
• 
  Conduct
  prescreening interviews with candidates to assess qualifications and fit
  for client requisitions.
• 
  Ensure all
  recruitment activities adhere to high standards, maintaining a
  focus
  on client satisfaction and account coverage.
• 
  Monitor released
  requisitions and submissions, ensuring the timely and accurate entry of
  data into Zoho recruit and CRM (If needed).

• 
  Assist
  in managing offshore support to ensure efficient operations and delivery
  of services.
• 
  Oversee
  the management of job portals and social media accounts
  , ensuring the
  organization maintains a strong online presence and attracts top talent.

• 
  Manage
  all aspects of consultants' pre, during, and post-contracts, ensuring
  clear communication between consultants and internal functional teams
  (e.g., Recruitment, AM/AD, HR, Finance, Business Development).
• 
  Serve as the
  primary conduit for consultants’ concerns, feedback, and leads, ensuring
  they are properly addressed and followed up.
• 
  Coordinate the
  entire interview and hiring process, ensuring smooth transitions for
  consultants and clients.
• 
  Review
  consultant performance and maintain regular contact to ensure
  satisfaction and resolve any issues during the contract lifecycle.

o
Responsible for creating New
Individual Consultant Records (NICR) as part of the onboarding process,
ensuring all relevant consultant details are accurately captured and processed
in the system.

o
Initiate
new NICRs for individual consultants, ensuring that all required documentation
is collected, entered into the system, and aligned with business and client
requirements.

o
Work closely with internal
teams (Recruitment, HR, Finance) to ensure that new NICRs are complete,
correct, and ready for consultant engagement.

o
Oversee
the process of updating existing NICRs when changes occur, such as updates to
consultant details, contracts, assignments, or other essential information.

o
Ensure that all updates to
the NICRs are accurately recorded, providing a comprehensive history of
consultant involvement.

o
Coordinate with relevant
departments to ensure that any changes to consultant records are processed and
communicated effectively to all party’s involved.

o
Manage
the termination of NICRs when necessary, such as when a consultant completes
their assignment, exits the company, or no longer requires a record.

o
Ensure that all terminations
are handled with care and are compliant with internal processes and regulatory
requirements.

o
Document
the reasons for the termination and ensure that the necessary administrative
steps are completed, including deactivating records in the system.

o
Collaborate with internal
teams to ensure that consultant terminations do not disrupt ongoing operations
and that proper transitions are maintained.

o
Maintain the integrity and
accuracy of all consultant records in the system by ensuring regular updates
and follow-ups.

8. 
   Internal
   Coordination and Strategic Planning:

• 
  Work
  closely with the Accounts Director to provide timely reports, updates,
  and strategic recommendations to ensure the continued success of client
  accounts
  .
• 
  Create
  and execute plans to improve account productivity, identifying
  opportunities for optimization and increased efficiency.
• 
  Ensure
  a thorough understanding of internal processes and continuously seek
  opportunities to improve coordination between teams.

• 
  Analyze data
  from multiple sources, including the Tracker, Calls, Updates, and
  workload to identify trends, gaps, and improvement areas.
• 
  Generate
  Weekly reports on team and account performance, providing actionable
  insights to the Accounts Director and make sure to send before the weekly
  CRM call every Monday.
• 
  Prepare and
  maintain daily/weekly RMS trackers, ensuring that key performance metrics
  are met and accounts are effectively covered.

JOB
DESCRIPTION OF ACCOUNT’S MANAGER:

Required Qualifications and Skills:

• 
  Proven
  experience in account management, sales, or recruitment (Minimum 3-5
  years).
• 
  Strong
  communication and interpersonal skills with a focus on relationship
  building.
• 
  Excellent
  organizational and multitasking abilities.
• 
  Proficiency
  in CRM systems (Zoho or similar tools.) and recruitment tools.
• 
  Ability
  to manage multiple accounts and competing priorities in a fast-paced
  environment.
• 
  Strong
  analytical skills, with the ability to assess data and provide actionable
  insights.
• 
  High
  attention to detail and commitment to quality.
• 
  Experience
  with managing offshore teams is a plus.
• 
  Experience
  in managing and evaluating
  Individual Consultant Records (NICRs)
  ,
  including updates, creation, and termination.

Preferred Qualifications:

• 
  10+
  years’ experience in IT staffing recruitment ..
• 
  Knowledge
  of job portals, social media platforms, and lead generation tools.
• 
  Ability
  to work independently and as part of a cross-functional team.
• 
  Good
  manager and team player with great flexible attitude..