Job Description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We're all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role:

The Accounts Assistant (or Purchase Ledger Clerk as we call them at Encore) is responsible for managing the day to day supplier accounting function on behalf of the estates managed by Encore. Part of the Client Accounting team, this role involves interaction with all departments of the company, including Estate Management, Legal and Facilities, and also requires liaison with external contractors and suppliers.

What you'll do:

In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:

• Agreeing and processing all works order supplier invoices

• Processing all non-works order invoicing e.g. utilities, insurance and telephone

• Ensuring compliance with sign off procedures at all times

• Reconcile supplier statements to the purchase ledger accounts, liaising with suppliers where queries arise.

• Preparation of weekly payment runs for review by Head of Client Accounts

• Comparison of required funds to funds available and highlighting areas of concern

• Raising BACS file and bank movement report

• Writing cheques where necessary

• Answering supplier queries by phone and email

• Assisting the accounts team and other departments with day to day / adhoc duties

Correspondence

• Reconcile supplier statements

• Liaise with suppliers to resolve queries

• Liaise with estate managers / facilities department to ensure all urgent matters are dealt with

What you'll bring:

You’ll help make us brilliant by having:

Experience

• 1+ years of purchase ledger experience desirable

• Experience in service charge client accounting is desirable but not essential

• Experience using Qube and Dwellant software is desirable but not essential

Skills

• Excellent time management, prioritisation, and diary management skills.

• A strong team player with an approachable, helpful, and professional attitude.

• Excellent written and verbal communication skills.

• Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel.

Behaviours

• Accountable: take personal responsibility for seeing things through to successful resolution.

• Thorough: attention to detail, the ability to think things through – not just follow a checklist.

• Commitment: take pride in your work and care about your/the team’s performance.

• Mature: common-sense approach. Remain calm & measured while juggling multiple projects.

• Positive: an optimistic, can-do attitude that improves team morale.
  

Why Join Encore?

Why Encore?

Encore offers a supportive working environment with opportunities for training and development. It’s a place where you can build your skills and contribute to a collaborative team.

If you’re ready to make an impact, bring your energy to a team that cares, and take your career to the next level – we want you on the Encore team!

Additional but important info:

Encore operates a hybrid working policy, with 2 days per week working in our Cambridge office and 3 days working from home.

The salary for this role is £28,000.