Job Description

The Accounting Supervisor oversees homeowner accounts receivable and collections operations for a portfolio of Homeowners Associations (HOAs). This position leads the Accounts Receivable and Collections teams and is responsible for assessment billing, budget and assessment setup, payment processing, delinquency management, collections, homeowner account maintenance, and statement distribution. The role ensures compliance with governing documents, company policies, and established procedures while delivering exceptional customer service and operational efficiency.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Compensation:

$56000 - $56281.60/annually; depending on experience

Employment Type:

Full Time

Work Location:

3201 Citrus Circle, Suite 205, Walnut Creek, CA 94598

Essential Duties and Responsibilities

Accounts Receivable & Billing

• Oversee the accurate setup and maintenance of homeowner accounts.
• Ensure timely and accurate billing of assessments, special assessments, utilities, parking fees, reimbursements, and other approved charges.
• Review and approve account adjustments, corrections, and transfers.
• Monitor account balances and billing accuracy.

Budget & Assessment Administration

• Review and enter approved association budgets and assessment schedules.
• Verify assessment calculations, billing schedules, and effective dates.
• Resolve budget discrepancies with Community Management and Accounting teams.
• Ensure assessment changes are accurately implemented and communicated within required deadlines.

Delinquency & Collections

• Administer delinquency programs and collection procedures for both existing and newly onboarded associations.
• Oversee delinquent accounts, payment plans, collection referrals, and account exceptions.
• Ensure timely application of late fees, interest, and collection actions.
• Coordinate with collection agencies, attorneys, and internal stakeholders to resolve account issues.
• Monitor collection performance and recommend process improvements.

Statement Production & Payment Processing

• Manage homeowner statement preparation, review, and distribution.
• Coordinate statement mailings and communications with third-party vendors.
• Oversee payment processing, cash application, lockbox activity, and account reconciliations.
• Resolve payment discrepancies and homeowner payment inquiries.

ACH & Homeowner Support

• Support ACH enrollment and recurring payment programs.
• Assist homeowners with payment options, account questions, and billing concerns.
• Serve as a resource for Community Managers, Board Members, and internal departments.

Leadership & Team Development

• Supervise Accounts Receivable and Collections staff.
• Provide training, coaching, performance management, and employee development.
• Monitor departmental productivity, service levels, and accuracy.
• Assist with hiring, onboarding, and maintaining departmental procedures.

Reporting & Compliance

• Prepare and review aging, delinquency, and collection reports.
• Monitor receivable balances and key performance metrics.
• Ensure compliance with governing documents, company policies, and applicable procedures.
• Support audits and maintain effective internal controls.
• Identify and implement operational improvements.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Three or more years of accounts receivable, collections, accounting, or property management experience, preferred.
• Previous supervisory experience preferred
• Strong knowledge of billing, collections, cash application, and customer account management.
• Proficiency with accounting and association management software.
• Excellent leadership, communication, organizational, and problem-solving skills.

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.