Job Description

Role Details

Contract Duration: Full Time
Training Schedule: Graveyard Shift, Monday - Friday
Work Schedule: Graveyard Shift, Monday - Friday
Work Type and Location: Onsite, Taguig City
Expected Start Date: January 8, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are seeking a Staff Accounting Analyst to join our growing team. This role reports to the Revenue Manager and plays a crucial part in monitoring the daily financial operations of our innovative payments platform. You'll be responsible for ensuring the accuracy and efficiency of settlements and disbursements, performing essential reconciliations, and resolving any discrepancies in a timely manner.

The ideal candidate has a strong foundational knowledge of Generally Accepted Accounting Principles (GAAP), a keen eye for detail, and a passion for problem-solving. You'll work closely with both internal and external teams, so strong communication and interpersonal skills are a must. This position is perfect for someone who loves to learn new skills and is proactive in identifying and addressing challenges.

What You’ll Do:

• Monitor daily money movement activities, systems, and triaging alerts to provide insights and recommendations to improve accuracy and efficiency of settlements and disbursements.
• Executing various daily, weekly and monthly reconciliation and resolve discrepancies in a timely manner.
• Monitor and apply customer collections and apply net settlements of customers’ AR when necessary.
• Monitor and triage tickets submitted to the Revenue Operations team
• Assist with month-end and year-end closing activities, including invoicing customers, preparing backup, journal entries, account reconciliations, and flux analysis.
• Investigate and address identified issues within the reconciliation system through problem-solving, seeking support from mentors and department experts as needed.
• Demonstrate curiosity regarding product innovation opportunities.
• Develop familiarity with and competency in using internal tools and processes.
• Understand financial concepts and apply them to reconciliation errors.
• Communicate effectively with internal and external parties to submit inquiries and provide timely updates on relevant issues.
• Develop comprehensive documentation for new accounting and financial processes, ensuring clarity and consistency.
• Regularly review and update existing documentation to reflect current practices, system updates, and organizational changes.
  

What We Expect From You:

• 1-3 years experience in related field
• With a Bachelor’s degree in Business, Finance, Accounting, or Related field
• Loves learning new skills, tools, accounting operations and controls for money movement transactions.
• Basic foundational knowledge of Generally Accepted Accounting Principal (GAAP)
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Proactively identify and address questions or challenges, effectively communicating with team members and stakeholders to follow up on open items and ensure timely resolution.

What You’ll Get In Return:

• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai

PRIVACY NOTICE

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