Job Description

• Review client reports following software migrations to ensure data integrity and identify discrepancies or errors
• Assess findings and clearly communicate issues, errors, or anomalies to the CAS Leader for review and resolution planning
• Maintain and manage IssueTrak tickets, including documenting issues, tracking progress, and confirming resolution
• Handle routine system administration tasks, including providing internal and external users to QBO
• Support troubleshooting and remediation when multiple companies have been entered into a single QBO instance, including assisting with separation and proper configuration
• Document findings, resolutions, and process improvements to support consistency and operational efficiency across engagements
• Continuously improve product knowledge and develop expertise in accounting software solutions

• Work is conducted in a professional office environment with minimal distractions

• Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time

• Must be able to lift up to 15 pounds at a time

• Bachelor’s degree in accounting, accounting information systems, or relevant, hands-on accounting system implementation experience  
• Current experience and technology skills using QuickBooks Online
• Proficient with using Microsoft Office (Word, Excel, PowerPoint, and Outlook)

• QuickBooks Online ProAdvisor Certificate
• Software: Other accounting software exposure (Fishbowl, Sage Intacct, Plex, etc.)