Job Description

Accounting Representative III

Department: Customer Accounting / Business Office
Location: Montgomery, AL 36104
Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Contract- 3 Years

Client- Alabama Power

The Accounting Representative III supports Customer Accounting and Customer Service operations within the Business Office. This role ensures accurate financial processing, assists front-line customer service representatives, and provides support to the Call Center Department as needed to maintain efficient and effective customer service delivery.

The ideal candidate has strong cash-handling experience, excellent customer service skills, and the ability to work accurately in a fast-paced environment.

Essential Duties & Responsibilities

Customer Service Support

• Provide support to front-line customer service representatives
• Assist in managing and resolving customer inquiries and complaints
• Support Call Center operations as needed

Cash Handling & Reconciliation

• Perform daily cash handling duties
• Balance and reconcile cash transactions accurately
• Assist with kiosk and payment processing transactions
• Maintain accountability and accuracy in all financial activities

Administrative Support

• Maintain a safe and professional working environment
• Assist with data entry and record maintenance
• Utilize Microsoft Office applications to support daily operations

Education & Experience Requirements

• High school diploma or equivalent required
• Minimum three (3) years of customer service experience required
• Proficiency in:
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
• Strong typing and data entry skills
• Bilingual candidates encouraged to apply
• Spanish fluency highly preferred

Knowledge, Skills & Abilities

• Strong customer service and interpersonal communication skills
• Proven accuracy and accountability in cash handling
• Solid computer literacy and ability to quickly learn new systems
• Effective written and verbal communication skills
• Strong attention to detail