We are looking for the Accounts Payable Customer Service Non-Voice Support role involves managing and resolving accounts payable inquiries through digital communication channels such as email and ServiceNow Tool. This position requires strong written communication skills and a keen attention to detail to ensure accurate and timely resolution of issues .

The work model for the role is: #LI-Onsite

This role is contributing to the Finance Services business Accounts Payable division in Bangalore, India.

You will be mainly accountable for:

• Respond to inquiries: Handle customer inquiries related to accounts payable through email and chat.

• Resolve issues: Investigate and resolve issues related to invoices, payments, and purchase orders.

• Maintain records: Keep accurate records of customer interactions and transactions.

• Collaborate: Work with other departments to resolve complex issues and improve processes.

• Follow-up: Provide timely follow-up to customer queries and ensure satisfaction.

• Reporting: Prepare and maintain reports related to accounts payable activities.

Qualifications & Skills

• Education: A degree in accounting, finance, or a related field is preferred.

• Experience: Previous experience in accounts payable or customer service is a plus.

• Skills: Strong written communication skills, Proficiency in email and chat communication tools. Familiarity with accounts payable systems and processes.

• Ability to type quickly and accurately.

• Excellent problem-solving abilities.

• Strong organizational skills and attention to detail.

• Technical: Proficiency in MS Excel and Accounting ERP tools.

• Knowledge: Understanding of general accounting principles and accounts payable practices.

• Interpersonal: Ability to work in a team-oriented environment and collaborate effectively with colleagues.

ABB Transport Zone limits

• Kindly note that ABB provides transportation facilities only to employees residing within the designated ABB Transport Zone. Please verify whether your current location falls within the serviceable area by using the link below.

(GBS Transport Eligibility).

More about us:

ABB Finance is a trusted partner to the business and a world-class team who delivers forward-looking insights that drive sustainable long-term results and operates with the highest standards. We value people from diverse backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. Location Division Publication Start Date For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning

ABB Group | Helping industries outrun – leaner and cleaner | ABB

Global technology leader in electrification and automation. ABB helps industries run at high performance, while becoming more efficient, productive and sustainable.