Job Description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

This role will be instrumental in effectively managing accounts involving credit risks. The candidate should have a passion for company culture and providing exceptional customer service experience to our credit accounts. This role is perfect for someone with some accounts receivable supervisory experience and looking to elevate their leadership in the hospitality industry.

Responsibilities:

• Manage our portfolio of accounts receivables, from group and transient, to ensure timely payment is received to optimize company’s sales and reduce bad debt losses.
• Supervises A/R Coordinator(s) and their responsibilities which includes: verify charges to guest and group folios and banquet event orders, audit charges against group resume/contract, handle guest/group inquiries, etc.
• Management responsibilities includes oversight of A/R Coordinator(s) performance, goal setting, training, development and administration of disciplinary actions, when appliable and bi-annual performance evaluations.
• Administers credit policy according to Company’s standard operating procedures.
• Ensures direct billing requests are processed accordingly after thorough credit worthiness is conducted.
• Verifies deposits are being received in a timely manner and processed according to the group contract.
• Audits all previous days’ Banquet event orders and reconciles to banquet checks that were posted.
• Collaborates with sales and convention service managers on all deposit schedules.
• Collaborates with sales and convention service managers on all group estimates.
• Collaborates with convention service managers on all group billings.
• Attends group resume meetings.
• Manages the monthly Credit meeting with the Executive Committee members as well as key department heads throughout the Resort.
• Ensure compliance with all Omni finance SOPs.

• Manages the chargeback process, including investigation, documentation, and resolution of disputed transactions.
• Responds to and resolves guest billing inquires in a professional, accurate, and timely manner.

Qualifications:

• High school diploma or equivalent GED required, degree in finance or related field preferred.

• 3+ years of experience in an upscale or luxury hotel in accounting or finance.

• Strong understanding of generally accepted accounting principles (GAAP).

• Exemplary communication skills, math skills, strong leadership skills, and customer service skills are vital.

• Strong Excel skills and experience with accounting software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.