Job Description

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role:

The Accounting Manager is responsible for overseeing the day-to-day transactional accounting operations with direct responsibility for accounts receivable, collections, accounts payable, payroll, and related financial processes. The role will apply accounting principles to ensure the accuracy and integrity of accounting transactions are properly maintained according to generally accepted accounting principles (GAAP). The role will supervise and support staff, including reviewing journal entries, reports, work papers, and policy and procedure setting. The position supports the budget and forecasting activities, manages the annual 401(k) audit process, and drives continuous improvement initiatives and mindset. The Accounting Manager position reports directly to the Corporate Controller interacting and collaborating daily with CPI staff and managers and frequently with customers.

What You Get To Do Everyday:

Accounting Operations

Oversee daily transaction accounting operations, including accounts receivable, collections, accounts payable, and payroll functions
Ensure timely and accurate processing of invoices, payments, cash receipts, payroll, and related reconciliations
Prepare, review, and approve journal entries, accounts reconciliations, and month-end close activities
Collaborate with Assistant Controller to ensure cash distributions are approved and timely processed
Support preparation of monthly, quarterly, and annual financial close and reporting packages

Accounts Receivable & Collections

Manage customer billing, collections, and cash application processes
Monitor aging reports and partner with internal stakeholders to resolve outstanding balances
Develop and implement strategies to improve collection effectiveness and reduce past-due accounts
Maintain strong customer relationships with balancing collection objectives

Accounts Payable

Oversee vendor payment processes to ensure accuracy, timeliness, and compliance
Manage vendor relationships and resolve payment discrepancies
Monitor and improve AP workflows and approval processes
Manage 1099 reporting process annually

Payroll Administration

Oversee payroll processing and ensure compliance with federal, state, and local regulations
Coordinate with Human Resources team regarding employee compensation, benefits deductions, and payroll changes
Ensure payroll taxes, filings, and related reporting are completed accurately and timely

Other Core Responsibilities

Coordinate and manage the annual 401(k) audit process with external auditors and third-party administrators.
Ensure timely completion of 401(k) audit requests, reconciliations, and required documentation.
Assist in maintaining compliance with retirement plan regulations and reporting requirements.
Participate in the annual budgeting and monthly forecasting process.
Analyze department budgeting requests and provide recommendations to leadership.
Provide support to the annual audit process by interacting with external auditors and internal stakeholders and by providing accurate, timely supporting materials, and resolving audit inquiries, as necessary.
Identify opportunities to streamline accounting processes, improve efficiencies, enhance internal controls, and improve cash collections.
Lead or support system enhancements, process improvements, and other strategic initiatives.
Develop, mentor, and supervise accounting staff, fostering accountability, and professionalism.
Create and maintain documentation for accounting policies and procedures.
Complete timely expense reporting.
Collaborate with internal stakeholders ensuring transparency, good communication, and a customer service mindset.

You Need to Have:

Bachelor’s degree in Accounting or related field required.
5-8+ years of progressive accounting experience, including supervisory experience.
Excellent teambuilding skills with the ability to attract, develop, and retain a high-performing team.
Outstanding leadership skills with the ability to delegate responsibilities and authority effectively.
Strong analytical, problem solving, and organizational skills with the ability to manage multiple priorities and adapt to changing business needs and priorities.
Excellent communication and interpersonal skills with a collaborative leadership style and strong customer service mindset for both internal and external stakeholders.
Continuous improvement mentality with experience identifying and implementing best practices and automation.
High attention to detail and accuracy.
Strong business acumen and strategic thinking ability

We'd Love to See:

CPA designation preferred with strong understanding of GAAP and internal controls.
Prior supervisory experience.
Experience with Microsoft Dynamics 365 Finance and Operations (FO) & Customer Engagement (CE).
Experience managing accounts payable, accounts receivable, payroll, and general accounting functions.
Experience with budgeting and financial reporting.
Prior experience managing a 401(k) audit is strongly preferred.

What We Offer:

Competitive Salary
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Hybrid or remote work schedule
Paid Parental Leave

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexualorientation, gender, gender identity, or expression (including against any individual that is transitioning, hastransitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical ormental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, orany other basis prohibited by applicable federal, state, or local law. The Company will consider foremployment qualified applicants with criminal histories in a manner consistent with local and federalrequirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement,promotion, transfer, training, compensation, benefits, employee activities, and general treatment duringemployment.

About Crisis Prevention Institute

Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages.

• We believe in the power of empathy, compassion, and meaningful connections.

• We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding.

• We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place.

CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels.

Solutions

Nonviolent Crisis Intervention® Training:

Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved.

Verbal Intervention™ Training:

This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation.

To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.

Industry

Education & Training

Company Size

501-1,000 employees

Headquarters

Milwaukee, WI

Year Founded

1980

Website

crisisprevention.com

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