Job Description

Use your Experience to Truly Make a Difference! Join the Master•Care team as an Accounting CS Assistant

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

The Accounting Customer Service Assistant plays a crucial role in ensuring customer satisfaction by providing support related to billing, account inquiries, and financial transactions. Responsibilities include managing customer inquiries, processing payments, maintaining accurate records, and collaborating with the accounting team to resolve any discrepancies. The ideal candidate should possess strong communication skills, attention to detail, and a foundational understanding of accounting principles.

The Accounting Customer Service Assistant serves as the first point of contact for customers needing assistance with their accounts. A typical day involves managing calls and emails, addressing billing inquiries, and ensuring customer satisfaction through timely and accurate responses. The Accounting Customer Service Assistant with assist with data entry and maintaining financial records, ensuring that all transactions are logged correctly. Building rapport with customers and understanding their needs can lead to better service and quicker resolution of issues.

Training on the specific accounting software used by the company is provided, ensuring that the Accounting Customer Service Assistant is equipped to handle various tasks effectively. This role can also involve collaboration with other departments to improve processes and enhance customer experience.

Key Responsibilities:

- Respond to customer inquiries via phone, email, or chat regarding billing and account issues.

- Process payments and refunds accurately and efficiently.

- Maintain and update customer records in the accounting system.

- Assist in resolving discrepancies and provide solutions to customer concerns.

- Collaborate with the accounting department to ensure accurate financial reporting.

Qualifications:

- High school diploma or equivalent

- Degree or equivalent experience or certification in accounting or finance preferred.

- Previous experience in customer service and accounting roles

- QuickBooks or other similar accounting software experience

- Excellent communication and interpersonal skills.

- Proficiency in accounting software and Microsoft Office Suite.

- Strong organizational skills and attention to detail.

Benefits

· Starting Pay: $24-$26 per hour

· Incentives

· Medical, Dental, Vision, Life, 401K, and PTO

· All business mileage and expenses are reimbursed