ARS-Rescue Rooter
đź’˛ Pay Range: $22.00-$25.00 hourđź•’ Schedule: Monday-Friday/8:00 am-5:00 pm
American Residential Services is the nation’s largest provider of residential HVAC, plumbing, and electrical services—trusted by thousands of homeowners for over 50 years. We’re seeking a Accounting Clerk/Quality Assurance to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.
Insurance access after just 31 days of employment
Medical insurance options starting at $5/week
Dental & vision insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off & Holiday Pay
Company-paid life insurance
Learn more at www.myarsrewards.com
Investigate service quality issues including pricing, damages, and technician performance
Document and track all customer complaints and QA trends in a timely and detailed manner
Coordinate resolutions by working closely with local service center teams and leadership
Review and respond to customer satisfaction surveys, especially negative feedback
Deliver quality insights and provide quarterly complaint analysis by branch and region
Ensure service consistency and continuous improvement in the customer experience
4–8 years of experience in quality control, inside sales, or a similar customer-focused role
knowledge of residential construction trades. HVAC and Plumbing trades preferred
Exceptional communication skills and attention to detail
Strong computer and documentation skills
A proactive mindset, dependable attitude, and commitment to quality outcomes
Pre-employment drug screen and nationwide background check required.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer ; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
ARS® / Rescue Rooter® is a leading brand of American Residential Services LLC., which provides heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services from company-owned locations across the United States. United by exceptional service, the ARS® / Rescue Rooter® Network serves both residential and light commercial customers.
ARS® / Rescue Rooter® provides cooling, heating, and plumbing services with a knowledgeable team of trained specialists who have the professional experience to do any job right – the first time.
You can count on our courteous technicians, plumbers, and Comfort Advisors to provide you with exceptional service – 7 days a week.
When our employees visit your home, rest assured that they have passed national background and drug tests, and are equipped to provide you with the service you need.
We treat you and your property with respect by calling before we arrive at your property, providing an honest, upfront estimate you approve before any work is done, and taking care of your property by using shoe covers and drop cloths as needed.
