Job Description

Key Responsibilities

• Manage the end-to-end Order-to-Cash (O2C) process, including billing, invoicing, collections, and cash application
• Generate and issue accurate invoices and ensure timely delivery to clients/customers
• Monitor accounts receivable and follow up on outstanding balances to ensure timely collections
• Perform cash application and reconcile customer payments with invoices
• Investigate and resolve billing discrepancies and disputes
• Process accounts payable (AP) transactions as needed
• Perform bank and account reconciliations
• Assist in month-end and year-end closing activities, including AR aging reports
• Maintain accurate financial records and documentation
• Ensure compliance with accounting standards, company policies, and tax regulations
• Coordinate with internal teams (sales, operations) for billing accuracy and revenue tracking
• Prepare financial reports, AR aging, and collection forecasts

Qualifications & Requirements

• Bachelor’s degree in Accountancy, Accounting Technology, or related field
• 1–3 years of experience in accounting, preferably with exposure to Order-to-Cash (O2C) or accounts receivable
• Strong understanding of AR processes, billing, and collections
• Experience with accounting/ERP systems (e.g., SAP, NetSuite, QuickBooks, Oracle)
• Proficiency in MS Excel (e.g., VLOOKUP, pivot tables)
• Strong attention to detail and analytical skills
• Good communication skills for handling client/customer coordination
• Ability to work under deadlines and manage multiple tasks
• High level of integrity in handling financial data

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.