Job Description

Responsibilities

• Manage daily reporting for assigned clients, ensuring timely, accurate distribution and immediate escalation of identified issues for remediation.
• Access internal and external reporting systems to extract and validate billable data for assigned accounts.
• Populate predefined client workbooks with verified billable attributes.
• Perform contract-defined validation checks to ensure data completeness and accuracy.
• Distribute completed reports to designated OTC analysts.
• Ensure compliance with all applicable policies, procedures, and regulatory requirements.
• Perform additional tasks as assigned by management.

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business Administration.
• At least one year of experience in a fast-paced, high-volume transactional environment.

Skills & Competencies

• Strong financial and analytical skills, including variance analysis and report preparation.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to prioritize and manage multiple tasks effectively.
• Flexible and adaptable to changing schedules.
• Demonstrated ability to handle sensitive information with a high level of confidentiality.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.