Job Description

CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.

It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.

ACCOUNTS RECEIVABLE ADMINISTRATOR – CCIS FINANCE

YOUR ROLE

Are you a detail-oriented finance professional with a passion for accurate billing, customer account management and delivering excellent financial support? Are you looking for an opportunity to develop your accounts receivable expertise within a global logistics environment?

CCIS is seeking an Accounts Receivable Administrator to join the CMA CGM Inland Services. Finance team in Durban, South Africa.

This role is ideal for an organised and customer-focused finance professional with a strong understanding of accounts receivable, customer invoicing, collections, reconciliations and billing processes. The Accounts Receivable Administrator will play an important role in ensuring the accuracy and timeliness of customer billing, maintaining accurate customer accounts, monitoring outstanding balances and supporting effective cash collection.

The role provides operational accounts receivable support across invoicing, credit notes, customer account administration, collections, dispute resolution, payment allocation, reconciliations and month-end activities, while ensuring compliance with company policies, customer requirements and financial controls.

WHAT ARE YOU GOING TO DO?

Customer Invoicing & Billing

• Process customer invoices accurately and timeously in CargoWise and Containerchain in accordance with WIPS.
• Prepare Accounts Receivable credit notes in line with Group policy for approval by the AR Accountant/Manager.
• Review invoices for accuracy and completeness, including rates, supporting documentation, transport orders, storage reports and billing instructions.
• Ensure customer invoices comply with company policies, procedures and customer-specific requirements.
• Prepare and maintain customer billing schedules.
• Prepare and maintain WIP reports.
• Ensure invoices and supporting documentation are issued to customers within agreed turnaround times.
• Confirm that customers have received invoices and supporting documentation.
• Respect accounting periods and ensure transactions are processed in accordance with AR/GL cut-off requirements.

Accounts Receivable & Collections

• Monitor customer payment commitments and follow up on outstanding accounts.
• Conduct collection calls and communicate with customers regarding overdue balances.
• Prepare and distribute weekly Accounts Receivable ageing reports for the CCIS office, including the EMEA USD report.
• Receipt customer payments and allocate payments accurately against outstanding invoices.
• Report Accounts Receivable risks, overdue balances and customer account concerns to the AR Accountant.
• Provide management with revenue and cash collection forecasts.
• Support the AR Accountant with the preparation of litigation and debt recovery files where required.

Customer Account Administration

• Create customer accounts on CargoWise and Containerchain where required, ensuring all necessary documentation is obtained.
• Maintain accurate and up-to-date customer master data and account information.
• Assist with customer onboarding and ensure all required documentation is obtained and maintained.
• Review systems and identify potential duplicate customer accounts.
• Maintain accurate customer records in accordance with company requirements.

Reconciliations & Month-End

• Perform month-end reconciliations between CargoWise, Containerchain and Sage to ensure revenue is accurately aligned and system balances are reconciled.
• Investigate discrepancies and follow up on outstanding reconciling items.
• Support monthly Accounts Receivable processes and ensure reporting deadlines are achieved.
• Ensure accurate and complete financial information is available for reporting purposes.
• Assist with the preparation of information required for weekly and monthly customer meetings.

Queries, Disputes & Business Support

• Address customer billing queries and coordinate the resolution of invoice disputes and RFIs.
• Escalate unresolved billing issues and disputed invoices to the AR Accountant within agreed timelines.
• Assist the Transport department with resolving RFIs and finance-related queries.
• Work closely with Operations, Finance and other internal stakeholders to resolve billing and customer account issues.
• Maintain strong customer relationships through proactive communication and effective service delivery.
• Prepare relevant information for customer meetings on a weekly and monthly basis.
• Support continuous improvement within Accounts Receivable processes and activities.
• Perform additional duties and responsibilities as assigned by the AR Accountant/Manager.

WHAT ARE WE LOOKING FOR?

Education and Experience

• Diploma or Degree in Accounting is the minimum requirement.
• Certificate, Diploma or Degree in Accounting, Finance, Bookkeeping, Business Administration or a related field would be advantageous.
• 1–3 years' experience in an Accounts Receivable, Credit Control, Finance or Accounting role.
• Experience processing customer invoices, credit notes and account adjustments.
• Experience reconciling customer accounts and resolving discrepancies.
• Understanding of credit control and Accounts Receivable processes.
• Basic understanding of accounting principles and financial procedures.
• Experience within the logistics, transport, shipping or supply chain industry would be advantageous.

Skills

• Strong understanding of Accounts Receivable and customer billing processes.
• Strong attention to detail and accuracy.
• Good knowledge of customer account reconciliations and payment allocations.
• Experience working with accounting and ERP systems.
• Experience with CargoWise, Containerchain and/or Sage would be advantageous.
• Strong Microsoft Excel skills.
• Good understanding of financial controls and accounting procedures.
• Strong communication and customer-service skills.
• Basic problem-solving and escalation-handling ability.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities while maintaining accuracy and meeting strict deadlines.
• Ability to work independently while contributing effectively to a team.

Characteristics

• Highly organised and detail-oriented.
• Accurate and reliable when handling financial information.
• Customer-focused with a commitment to delivering high-quality service.
• Strong sense of accountability and ownership.
• Deadline-driven and able to work effectively under pressure.
• Proactive in following up on outstanding matters.
• Professional and confident when communicating with customers and internal stakeholders.
• Adaptable and committed to continuous learning and development.
• Strong team player with the ability to build effective working relationships.
• Demonstrates confidentiality, integrity and professionalism when handling financial and customer information.
• Committed to compliance with company policies, procedures and financial controls.

WHAT DO WE HAVE TO OFFER?

At CCIS, we believe in recognizing and rewarding our employees. We offer a competitive benefits package, opportunities for career growth, and a supportive work environment where you can make a real impact.

We work as a team to achieve our goals, and we encourage our employees to grow and develop within the company.

ABOUT TOMORROW

At CCIS, your career growth is our priority. This role is an excellent opportunity to build a rewarding career in pricing and quoting within a global logistics company. Whether you want to deepen your expertise in commercial strategy or explore other areas within our organization, we provide the resources and opportunities to help you succeed. Join CEVA and be part of our exciting journey!

Come along on CMA CGM’s adventure