Job Description

emergiTEL is hiring an Account Support Representative Level 2. This is a Contract role.

Location: Windsor, ON

Duration: 12 Months

Pay: $25.78/hour

Schedule

• Training will be conducted 5 days per week.
• After training, the role will be part-time, approximately 20 to 25 hours per week.
• Standard schedule will be Monday, Wednesday, and Friday, 7.5 hours per day.
• Additional hours may be required during certain weeks.

Position Overview As a Business Support Representative (BSR), Customer Analyst, and Fulfillment Analyst within the Business Support Center, you will be responsible for facilitating, coordinating, and administering customer orders from order signing through initial contract invoicing. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while ensuring compliance with company policies and customer requirements.

Key Responsibilities

• Facilitate and manage customer orders from contract signing through initial invoicing.
• Ensure customer orders meet company guidelines and compliance requirements.
• Verify adherence to internal controls and revenue recognition policies.
• Support sales teams in submitting legally valid and compliant customer orders.
• Enter equipment orders into company systems accurately and efficiently.
• Coordinate with supply chain and logistics teams to validate equipment orders and confirm product availability.
• Arrange equipment and supply deliveries with external carriers according to customer requirements.
• Provide process-related support and guidance to sales, service, customer administration, and head office teams.
• Assist with the preparation and management of operational reports.
• Ensure accuracy of initial customer invoices.
• Support customer satisfaction initiatives by delivering timely and effective service.
• Manage invoice submissions, purchase order creation, and purchase order reviews.
• Collaborate with internal departments and external customers to resolve order-related issues.

Required Skills

• Ability to manage multiple priorities with a strong sense of urgency.
• Excellent organizational skills and exceptional attention to detail.
• Strong learning agility with the ability to retain and apply new knowledge quickly.
• Superior interpersonal, verbal, and written communication skills.
• Self-motivated with the ability to work independently in high-pressure situations.
• Strong computer and keyboarding skills.
• Comfortable using Microsoft Windows and related business applications.

Education: Minimum Bachelor's Degree.

Experience: Experience in administrative support, order management, customer service, invoicing, procurement, or related business operations is considered an asset.

Vacancy Status / Statut du poste

This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.

Equal Opportunity / Égalité des chances

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.