Job Description

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The Global Merchant and Network Services (GMNS) Merchant Services team generates more revenue than any other line of business across American Express. You’ll be at the heart of our commercial business and working with some of the UK’s largest and best-known merchants. Our team are passionate about growing our business and delivering results. We know that the way to meet and exceed our targets is through teamwork, clear accountability and a strong, collaborative culture. We place a high value on ensuring that individuals achieve their potential and strive to work on robust development plans.

This role will be supporting merchants across various industries and represents a great opportunity to gain merchant facing experience in a fun and fast-moving environment. No two days are alike for an Account Support Analyst. In the past, ASAs have gone on to succeed and progress in a variety of roles both within GMNS and across the Blue Box.

The ideal candidate will play a crucial role in supporting the UK CLM & B2B leadership team, as well as the client and acquisition managers, from both a business development and a compliance & analytical perspective. This includes providing negotiation support, conducting merchant hierarchy reviews, generating business development reports, and managing regulatory projects – additionally they will support on day-to-day account management. We're looking for someone who has a strong data background and can seamlessly integrate these responsibilities to drive our team's success.

Minimum Qualifications

• Proficient in project management, adept at overseeing tasks from conception to completion
• Advanced skills in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Exceptional communicator, skilled at fostering strong professional relationships
• Highly motivated self-starter with a proactive approach to achieving goals
• Strong analytical mindset with the ability to leverage data and technology to enhance compliance and business development oversight.
• Proven ability to manage multiple priorities across geographies in a fast-paced environment.
• Experience collaborating with Risk, Compliance, and business stakeholders to drive alignment and resolve complex regulatory issues.

Preferred Qualifications

• Demonstrated understanding of the Merchant Business, including industry trends, challenges, and key operational drivers.
• Experience leveraging data to drive strategic decisions and process improvements within merchant or related environments.
• Proven expertise in data analysis and management, with hands-on experience in tools and platforms such as Lumi, SQL, and Cornerstone.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.