Job Description

The Account Supervisor is responsible for overseeing daily janitorial operations at assigned customer locations to ensure high levels of service quality, customer satisfaction, safety compliance, and employee performance. This role serves as the primary on-site contact for clients and provides direct supervision of janitorial staff while supporting operational and financial objectives.

Pay: $____ per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

ABM Employee Benefits: Staff & Mgmt

Client Relations

• Serve as the primary point of contact for assigned client locations.
• Build and maintain positive relationships with customers through regular communication and site visits.
• Respond promptly to customer requests, concerns, and service issues.
• Conduct routine inspections with clients to ensure satisfaction and contract compliance.
• Support customer retention through consistent service excellence.

Operations Management

• Supervise day-to-day janitorial operations and ensure services are delivered according to contract specifications.
• Conduct regular quality assurance inspections and audits.
• Monitor work performance and implement corrective actions as needed.
• Coordinate schedules, projects, and special cleaning requests.
• Ensure adequate staffing coverage for all assigned shifts and locations.

Team Leadership

• Supervise, train, coach, and develop janitorial team members.
• Assist with recruiting, interviewing, onboarding, and employee training.
• Monitor attendance, performance, and productivity.
• Conduct performance evaluations and provide ongoing feedback.
• Promote employee engagement, teamwork, and accountability.

Safety and Compliance

• Ensure compliance with OSHA regulations, company policies, and client requirements.
• Conduct safety meetings and job-site inspections.
• Investigate workplace incidents and complete required reporting.
• Promote a culture of safety and continuous improvement.

Administrative Responsibilities

• Maintain staffing schedules and timekeeping records.
• Monitor inventory levels of cleaning supplies and equipment.
• Submit operational reports and documentation as required.
• Assist management with labor budgeting and cost control efforts.
• Ensure accurate recordkeeping and compliance documentation.

Education

• High School Diploma or GED required.
• Associate degree or additional management training preferred.

Experience

• 2-5 years of janitorial, facilities, or environmental services experience.
• Previous supervisory or team lead experience preferred.
• Experience working in commercial, industrial, airport, healthcare, or educational environments is a plus.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com